All the things
to launch,
grow, and win
We are building a brighter future for the industry we love. We are connecting all the tools, systems, payments, and web shops for the video games industry. 
Xsolla is global
Merchant of
Record
1,000+
payment methods50M
cumulative audience5%
fee for transaction
Tax managementHelps businesses manage and calculate taxes accurately based on global and regional tax regulations.
Fraud monitoring and preventionMonitors transactions to detect and prevent fraudulent activities, safeguarding businesses and customers.
Global and regional complianceEnsures that businesses adhere to legal and regulatory requirements for both global and regional markets.
Refund managementHandles the process of issuing refunds to customers, improving customer satisfaction and retention.
Dispute managementManages and resolves disputes between buyers and sellers regarding transactions, promoting transparency and trust.
End-user supportProvides assistance and support to customers throughout their payment journey, enhancing the overall user experience.
Release week showcase
Xsolla Release Notes
Release Notes are how we roll out game-changing updates - each packed with powerful enhancements, fresh features, and smarter tools to help you stay ahead.Out-of-platform sales
for mobile games
Spotlight on our
partners’ success
Net Promoter Score
Easy integration processQuick feedback and response timesDedicated support for every saleAttentive team of account managersInnovative, pre-integrated solutionsExtensive local payment coverageCollaborative improvements based on market trendsOngoing updates to improve user experienceBuilt-in and ready to use
Easy integration processQuick feedback and response timesDedicated support for every saleAttentive team of account managersInnovative, pre-integrated solutionsExtensive local payment coverageCollaborative improvements based on market trendsOngoing updates to improve user experienceBuilt-in and ready to use
TOTAL NPS Q2’25
52
-0.4% comparing to Q1 2025
WHAT OUR PARTNERS HAVE TO SAY
This partner preferred to let
the score speak for itself.
7
Partner-rated NPSEverything "Just Works", which is exceedingly valuable to smaller teams like mine.
10
Partner-rated NPSQuick response and feedback.
10
Partner-rated NPSCommunication is all about friendliness.
10
Partner-rated NPSAll of the payment systems, fees and taxes.
10
Partner-rated NPSNo problem!
10
Partner-rated NPSAt the top of the industry in terms of new features and design for mobile game webshop. Account manager and support team respond quickly and are veryt helpful. If I had to compare with every other partners, Xsolla would be on top in terms of customer services.
10
Partner-rated NPSWorking with Xsolla is truly convenient. The system is simple, but it's constantly evolving and adapting to the times. A special thanks to the team – they do everything on time, are always available, and have a positive attitude. And our manager, Anna, is absolutely top-notch; it's a pleasure working with her!
10
Partner-rated NPSAppreciate the platform’s stability, out-of-the-box solutions, and clear, user-friendly analytics. Excellent service and prompt communication with the account manager. Joint work on user experience and market trends leads to valuable insights, growth opportunities, and innovative solutions.
10
Partner-rated NPSThis payment module solution offers a wide range of benefits, including convenient integration, a clean interface, extensive local payment method coverage, frequent updates, friendly and prompt response, and reasonable fees.
10
Partner-rated NPS- payment solution for games
- quite flexible (like case with Asia)
10
Partner-rated NPSVery comprehensive.
10
Partner-rated NPS1. Covers payment methods in most countries. 2. Has professional technical support staff. 3. Easy to use.
10
Partner-rated NPSComprehensive services, simple and easy-to-understand access process, and payment advantages in Europe and the United States.
10
Partner-rated NPSAllround game monetization services.
10
Partner-rated NPSI like everything.
10
Partner-rated NPSI’m really glad with the level of support and communication Xsolla provides. Responses are always timely, clear, and helpful. I also appreciate how easy it is to navigate your tools, the transparency around reporting and payments. It’s great to have a partner that’s both responsive and reliable.
10
Partner-rated NPSUx, support, payment methods.
9
Partner-rated NPSSupport.
9
Partner-rated NPSAs good as it gets customer service; innovative product offerings.
9
Partner-rated NPSSimple, fast, efficient.
9
Partner-rated NPSThis partner preferred to let
the score speak for itself.
7
Partner-rated NPSEverything "Just Works", which is exceedingly valuable to smaller teams like mine.
10
Partner-rated NPSWhat is NPS?NPS is a market research metric based on a single survey question: how likely are you to recommend a company, product, or service to a friend or colleague?
Responses are grouped into promoters (9-10), passives (7-8), and detractors (0-6).
Responses are grouped into promoters (9-10), passives (7-8), and detractors (0-6).
How is NPS calculated?The Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters collected by the survey.
What does your total NPS mean?The score ranges from -100 to +100. Any score above 0 indicates more promoters than detractors.
Above 0 is good.
Above 30 is favorable.
Above 50 is excellent.
Above 80 is world-class.
Above 0 is good.Above 30 is favorable.Above 50 is excellent.Above 80 is world-class.
global
