Customer Success Collective
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Why customer success “hero culture” is a churn red flag
Why customer success “hero culture” is a churn red flag
Too often, we mistake heroic acts of account management for a customer-centric culture. We shouldn't. Requiring a hero to save an account is only proof that your system has already failed.
CS Powerhour | Bi-weekly virtual meetups
CS Powerhour | Bi-weekly virtual meetups
Customer Success Powerhour is our bi-weekly virtual drop-in for Pro, Pro+ and Exec members where you'll have the chance to discuss a range of topics with your fellow CSMs.
How Chief Customer Officers can prevent burnout 😴
How Chief Customer Officers can prevent burnout 😴
In 2026, Chief Customer Officers (CCOs) are at a difficult intersection, caught between two realities. On one side are revenue expectations – retention, expansion, and predictable growth.
The 2025 Customer Success Salary Report 💰
The 2025 Customer Success Salary Report 💰
The Retention Rethink Podcast 🎧
The Retention Rethink Podcast 🎧
Most customer success teams obsess over stopping churn, which. But the real opportunity lies in building customer lifecycles that grow revenue.
Customer support data from 150M+ support interactions 📕
Customer support data from 150M+ support interactions 📕
Discover how SaaS support is evolving. This free, data-backed guide shows how intelligent support drives growth in 2025.
2026 Event calendar ⭐️
2026 Event calendar ⭐️
Whether you're looking for a customer success conference in your area or looking to join in virtually, we have a range of events for you. We hold CS events all year round, covering the US coast to coast, venturing into Asia, and delivering stellar content on our virtual events. Our
CS School 🎓
CS School 🎓
Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.
How to Build a Customer Lifecycle That Grows Revenue 💰
How to Build a Customer Lifecycle That Grows Revenue 💰
Most customer lifecycles in 2025? They’re fragmented. This playbook flips that script. It shows you how to design a lifecycle that’s intelligent, adaptive, and outcome-driven – where people, processes, and AI work together to replace friction with flow.
The State of Customer Success 2025 - Industry Report 📊
The State of Customer Success 2025 - Industry Report 📊
Download our latest industry report to see how your peers are tackling the exact same challenges as you in 2025.
Customer Referrals Certified: Masters ✏️
Customer Referrals Certified: Masters ✏️
Learn the art of referral marketing. Design and scale a customer referral engine that drives qualified leads, growth, and revenue through your happiest customers.
Customer Success Certified: Core Live training 📖
Customer Success Certified: Core Live training 📖
Customer Success World 🌍
Customer Success World 🌍
All-in-one subscription for customer success education & resources 💪
All-in-one subscription for customer success education & resources 💪
The one-stop shop for customer success professionals. Benefit from expert training, access to the latest resources, and a community of peers.
Website 💻
Website 💻
Become a member 💪
Become a member 💪
Unlock our library of members-only, heavyweight customer success content. Including templates, frameworks, video content, and expert talks. What are you waiting for?
Join our Slack community 👋
Join our Slack community 👋
Connect, collaborate and learn from - and with - customer success people all over the world in a community dedicated to serving the customer success profession.
Courses 📚
Courses 📚
Explore all of our accredited customer success courses and certifications. Raise your game with the No. 1 suite of CS courses. Learn today, apply tomorrow.
Events 🗓️
Events 🗓️
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