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Joseph Grenny

Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

by Grenny (Author) Format: Hardcover

(4,942)

#1 Best Seller in Human Resources & Personnel Management

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This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s communication challenges. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates a crucial conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a Crucial Conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

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Print length

304 pages
Language

English
Publisher

McGraw Hill
Publication date

November 23, 2021
Dimensions

6.24 x 0.88 x 9.24 inches
ISBN-10

1260474216
ISBN-13

978-1260474213

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From the brand

As a leading global education company, our mission is to partner with educators, learners, and professionals to help them access all the value that education can offer, no matter where their starting points may be.

For over 130 years, we have never stopped innovating to meet the ever-changing needs of educators and learners around the world – and will continue to support and celebrate their efforts every step of the way.

From the Publisher

Editorial Reviews

From the Publisher

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

From the Back Cover

"Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."—Stephen R. Covey, author of The 7 Habits of Highly Effective People

"I have bungled countless crucial conversations—either by letting my emotions spiral out of control or by avoiding conflict altogether. The authors walk you step by step down the path of productive dialogue. It’s an exceptionally helpful book for leaders, parents, and anyone who has struggled to communicate effectively when it matters most."—Angela Duckworth, New York Times bestselling author of Grit

'It’s hard to improve on a classic. For 20 years, Crucial Conversations has been the go-to resource for people, teams, and organizations looking to improve how they work and live together. And yet, in this new edition, the authors have made these classic skills more relevant than ever."—Charles Duhigg, Pulitzer-prize winning reporter and New York Times bestselling author of The Power of Habit

"This is a must-have manual for navigating the tough conversations that occur in every aspect of life. Brilliantly researched, easy to read, and highly practical…bravo!"—David Allen, bestselling author of Getting Things Done

Publisher ‏ : ‎ McGraw Hill
Publication date ‏ : ‎ November 23, 2021
Edition ‏ : ‎ 3rd
Language ‏ : ‎ English
Print length ‏ : ‎ 304 pages
ISBN-10 ‏ : ‎ 1260474216
ISBN-13 ‏ : ‎ 978-1260474213
Item Weight ‏ : ‎ 2.31 pounds
Dimensions ‏ : ‎ 6.24 x 0.88 x 9.24 inches
Best Sellers Rank: #3,838 in Books (See Top 100 in Books)
- #1 in Leadership Training
- #1 in Running Meetings & Presentations (Books)
- #1 in Human Resources & Personnel Management (Books)
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(4,942)

About the authors

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Joseph Grenny
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Joseph Grenny: The Social Scientist for Business Performance
Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.
Dynamic Keynote Speaker
Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:
• HSM World Business Forum
• Willow Creek Global Leadership Summit
• American Society of Training and Development
• NASA
• American Bankers Association
Bestselling Author
Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Crucial Influence (formerly published as Influencer), Crucial Accountability, and Change Anything.
He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.
Business Social Scientist
For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.
Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.
www.josephgrenny.com
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Kerry Patterson
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Al Switzler
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Ron McMillan
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Customer reviews

4,942 global ratings

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Customers say

Customers find this book insightful, praising its practical tools and excellent strategies for communication in difficult situations. Moreover, the book is readable and customers consider it required reading for everyone, with one customer noting it's easy to digest. Additionally, they appreciate its focus on building relationships and consider it worth the money, while also noting its applicability to various situations.

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122 customers mention content, 111 positive, 11 negative

Customers appreciate the content of the book, praising its practical tools and skills, with one customer noting it is well-researched.

Great book, I think the majority of the population would benefit from these ideas. It seems to be a missing piece in many people’s lives....Read more

Good book. Read it after sitting in a class of instruction. Should have read the book before going to the class....Read more

Good read with solid content. Likely too many different tools for my simple brain to retain and employ.Read more

Amazing book. A must read.Read more

57 customers mention communication, 57 positive, 0 negative

Customers praise the book's communication strategies, particularly its excellent approaches for handling difficult situations and navigating high-stakes conversations.

🌟 Unlock the power of effective communication with "Crucial Conversations: Tools for Talking When Stakes are High."...Read more

Incredible changes in the patterns of my thinking and communicating....Read more

This is such a wonderful book if you want to really be able to communicate effectively, whether that be at home with family, at work, at school, etc....Read more

...This is a book I read once a year. Great tips for communicating in both business and families. Grab a copy!Read more

23 customers mention readability, 18 positive, 5 negative

Customers find the book very readable and easy to digest, with one customer noting it provides guidance on dealing with tough situations.

...You should buy a copy of it now. A book everyone should read and that applies to business, relationships, and daily life....Read more

Very helpful in leading and in relationships and it is also an easy read....Read more

...This book is very readable and applicable to my field and my current role and I look forward to applying its teachings in my work and also my family...Read more

This book is a challenging read, emotionally. I had to take many breaks from it and practice....Read more

15 customers mention relationships, 14 positive, 1 negative

Customers appreciate how the book helps build relationships, with one customer noting its effectiveness in family interactions and another mentioning its value for creating meaningful exchanges.

...A book everyone should read and that applies to business, relationships, and daily life....Read more

...for the usefulness of this book for all sorts of business and personal relationships.Read more

...However, even applying a small portion of it has improved my relationships....Read more

Very helpful in leading and in relationships and it is also an easy read....Read more

8 customers mention value for money, 8 positive, 0 negative

Customers find the book worth the money.

...I gave away my first copy and then bought a second. Well worth your time.Read more

Good value for the information. Just read it In spurts.Read more

...to re-read this 2-3 times to get the hang of the concepts, but well worth it!Read more

Purchased for my daughter in college. Great value compared to student storeRead more

7 customers mention application, 7 positive, 0 negative

Customers find the book's content highly applicable, with one customer noting it can be used in various situations, while another mentions its effectiveness in real-world scenarios.

...This book is literally applicable to anyone....Read more

...This book is very readable and applicable to my field and my current role and I look forward to applying its teachings in my work and also my family...Read more

...exercises that help readers internalize the tools and apply them in real-world situations. ⭐ Pros ⭐...Read more

...Fantastic resource that makes the world a better place one person and one convo at a time.Read more

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