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An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
- Your Inbox agent helps shoppers from the first click.
- Connects to your catalog, inventory, and policies with zero setup.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Shopify Admin
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants find this app valuable for enhancing customer communication with real-time chat, AI-powered responses, and product recommendations. It integrates seamlessly with Shopify, offering features like viewing customer cart contents and photo uploads. The app is praised for reliable notifications, smooth operation across devices, and effective support. Merchants appreciate the AI assistance for organizing conversations and managing busy chat queues, improving customer service and potentially boosting conversions.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
Support
App support provided by Shopify.
Resources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, staff members
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services
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Edit customers
Customer data
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View products
Product listings, products, collections
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Edit orders
All order history for your sales channel, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
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View store credit
Store credit accounts
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View store analytics
Analytics, reports
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View staff accounts
Staff accounts
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Edit Online Store
Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
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View Shopify admin
Legal policies
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View other services
Apps
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View other data
Brand settings, checkout settings, locales, price rules
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