Flexera One ServiceNow App
The Flexera One ServiceNow app integrates Flexera's IT Visibility data with your ServiceNow instance. You can exchange data between IT Visibility and ServiceNow to discover deep insights into your IT ecosystem. See the Flexera One app page on the ServiceNow Store for current release notes detailing the latest prerequisites. (The What's New in This Release section of this help system is also updated with each release to highlight new features, enhancements, and other key changes.)
The Flexera One ServiceNow app dependencies are captured in Application Dependencies.
For the latest ServiceNow version compatibility information, refer to the Flexera One app listing within the ServiceNow Store. In the ServiceNow Store, search for the Flexera One listing and select it. There you will see the versions of ServiceNow that are supported for the current release of the Flexera One ServiceNow app.
For help installing, configuring, and using the Flexera One app and additional reference information, see the following sections:
Cautions About Using the Flexera One ServiceNow App
Please observe the following cautionary notes regarding the Flexera One integration with ServiceNow provided as part of this app:
Use of Flexera Staging Tables in ServiceNow
Flexera provides staging tables in ServiceNow that are used for intermediate processing and are not advisable for customers to use. Flexera can change such tables at any time by renaming tables, adding or removing columns, or even dropping a table completely.
Enhanced IT Visibility Export Requirements
The Flexera One integration requires updates to customers' environments to leverage the enhanced IT Visibility export functionality (delivered in June 2023). Please contact Flexera support or your Flexera account representative about switching over if you're interested in doing so. Running the Flexera One ServiceNow app without switching to the enhanced export functionality can cause a mismatch between data sets in some cases.
Other Documentation Resources
The Flexera One app page in the ServiceNow Store provides the following documentation:
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Current release notes detailing what's new, located in the Product Details section of the Flexera One app page on the ServiceNow Store . (You can also find new features detailed in the What's New in This Release section of this Help.)
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Prerequisite information located in the Dependencies and Licensing section of the Flexera One app page on the ServiceNow Store , and in Application Dependencies.
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List of ServiceNow versions supported in the Flexera One ServiceNow app, located in the Compatibility section of the Flexera One app page on the ServiceNow Store .
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Links to documentation, located in the Supporting Links and Docs section.
The Flexera One platform and its IT Visibility capabilities are instrumental to the functionality of the Flexera One ServiceNow app. More information about the Flexera One platform and IT Visibility is available in the Flexera One Help Library.
