Our Support Centers are open to support during all of Europe’s local business hours (*) through dedicated email support@tilledesk.com (not valid for Sanbox users) and live chat channels on your dashboard (valid for Teams and Custom Plans only) or through our Community forum.
Subscription Level
Support Center Hours
Custom/Teams
Dedicated email and live chat channels 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours if in Europe (*).
Premium
Dedicated email channel 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours in Europe (*).
Free
Community forum where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible.
(*) For other countries a custom agreement is necessary for available business hours.
Visit Tiledesk website for more information and our developer zone for support policies.
