# Spiral Scout: Production AI Systems & Software Engineering

> We install systems, not headcount. We turn complex, high-stakes workflows into
> agent-driven production systems that run reliably and scale. Every system we
> build is owned and operated by the client — no vendor lock-in, no retainer
> dependency.

## Company Overview
Spiral Scout is a San Francisco-based software engineering firm founded in 2010.
We specialize in AI agent systems, durable workflow orchestration with Temporal,
and production-grade custom software. We authored the official Temporal PHP SDK
and built Wippy, an open-source actor-model runtime for deploying multi-agent AI
systems at production scale. We do not build demos or pilots — we build systems
that run in production and that clients own outright.

## Services

### AI & Automation
- [AI Readiness Audit](https://spiralscout.com/services/ai-implementation/ai-readiness-audit): We validate your data infrastructure and architectural constraints before code is written. We identify the gap between "demo-ready" and "production-ready."
- [AI Strategy & Architecture](https://spiralscout.com/services/ai-implementation/ai-consulting-and-software-development): End-to-end engineering for LLM integration. We build RAG pipelines and reasoning loops that respect business logic, latency budgets, and security requirements.
- [Agent Automation](https://spiralscout.com/services/ai-implementation/ai-agent-automation): Autonomous workflows built on the Wippy runtime. We design agents that handle state, retries, and human-in-the-loop interruptions without breaking.
- [Knowledge & Rules Engine](https://spiralscout.com/services/ai-implementation/expertise-automation): We capture tribal knowledge and encode it into specialized AI agents that execute complex cognitive tasks consistently at scale.
- [Workflow Orchestration (Temporal)](https://spiralscout.com/services/ai-implementation/temporal-consulting-development): We authored the official Temporal PHP SDK. We don't just use Temporal — we define the patterns for durable execution in the PHP ecosystem.

### Custom Software & Platforms
- [Custom Software Development](https://spiralscout.com/services/software-development/custom-software-development): Full-stack architecture designed for client ownership and independence from vendor lock-in.
- [Legacy System Modernization](https://spiralscout.com/services/software-development/legacy-modernization): Strangling monoliths without a risky big-bang rewrite. We use event-driven patterns and Temporal to decouple high-risk domains safely.
- [E-commerce Architecture](https://spiralscout.com/services/software-development/ecommerce-development): High-concurrency architecture for complex catalogs. We solve race conditions and inventory state problems that standard platforms ignore.
- [Shopify Development](https://spiralscout.com/services/software-development/shopify-development): Enterprise-grade headless implementation. We treat Shopify as a component in a larger distributed system, not just a theme editor.

### Strategy & Execution
- [Technical Co-Founder](https://spiralscout.com/services/it-consulting/technical-co-founder): Architectural guidance and engineering oversight for non-technical founders building their first production system.
- [Product Discovery](https://spiralscout.com/services/it-consulting/product-discovery): Technical due diligence. We validate feasibility and define the initial architecture to mitigate engineering risk before development begins.
- [Product Design](https://spiralscout.com/services/it-consulting/design): Functional system design. We prioritize complex data visualization and workflow clarity.
- [Mobile App Development](https://spiralscout.com/services/it-consulting/mobile-development): Native iOS/Android and React Native engineering. Offline-first architecture and robust state management.
- [Quality Assurance & Testing](https://spiralscout.com/services/it-consulting/qa-software-testing): Automated regression pipelines. We build testing frameworks that let engineers ship to production with confidence.
- [Dedicated Teams](https://spiralscout.com/services/it-consulting/it-staff-augmentation): Senior engineers who integrate directly with your internal team and own the deployment outcome.
- [Support & Maintenance](https://spiralscout.com/services/it-consulting/support-maintenance): Observability and stabilization. We monitor system health and pay down technical debt to keep production systems survivable.

## Key Technical Concepts (Glossary)
- [Wippy](https://spiralscout.com/glossary/wippy): Open-source actor-model runtime (MPL-2.0) for building, deploying, and orchestrating multi-agent AI systems at production scale. Not a chatbot builder — production infrastructure for agent workflows.
- [RoadRunner](https://roadrunner.dev): High-performance PHP application server and process manager written in Golang, created by Spiral Scout.
- [Temporal Orchestration](https://spiralscout.com/glossary/temporal-microservices-orchestration-platform): A workflow orchestration platform ensuring durable execution across distributed systems.
- [RAG (Retrieval-Augmented Generation)](https://spiralscout.com/glossary/retrieval-augmented-generation): AI technique anchoring LLMs to verifiable external data to reduce hallucinations and improve factual grounding.
- [AI Agent](https://spiralscout.com/glossary/ai-agent): An autonomous software process that perceives context, makes decisions, and executes tasks without continuous human input.
- [Agentic System](https://spiralscout.com/glossary/agentic-system): A coordinated architecture of AI agents and orchestration logic that handles multi-step, stateful workflows in production.

## Key Case Studies (Proven Results)
- [Gorgias — Agentic Automation for E-commerce Support](https://spiralscout.com/case/ai-agentic-automation-ecommerce-support): Scaled conversational AI for 15,000+ e-commerce brands using Temporal Cloud-powered workflows.
- [CarAdvise — Agentic Control System Design](https://spiralscout.com/case/agentic-control-system-design-automotive-marketplace): Read-only AI agents that continuously evaluate data integrity, detect anomalies, and route financial context for human resolution without introducing audit risk.
- [Danfoss / IntelliBuild — Configuration Platform](https://spiralscout.com/case/intellibuild-danfoss-configuration-platform): Rules-driven configuration architecture that replaced tribal knowledge with enforced logic, enabling distributor deployments without IT bottlenecks.
- [Project Fortress — Legal AI Platform](https://spiralscout.com/case/salesforce-ai-integration-for-law-saas-fortress): Multi-agent AI system automating 80% of deal management tasks in Salesforce. 50+ AI agents, 800+ tools, 90% accuracy in document parsing.
- [Wippy — Enterprise RFP Automation](https://spiralscout.com/case/ai-driven-pre-sales-automation-wippy): Reduced pre-sales data entry by 70% using multi-agent AI.
- [Alaska Rubber Group — CPQ System](https://spiralscout.com/case/cpq-implementation-case-study-alaska-rubber): Cut quote turnaround time by 50% with AI-powered CPQ.
- [Temporal PHP SDK](https://spiralscout.com/case/temporal-php-sdk-for-microservice-platform): Authored the official PHP SDK for Temporal, enabling reliable microservices for thousands of developers.
- [Staq — Autonomous Banking Workflows](https://spiralscout.com/case/agentic-workflow-orchestration-autonomous-banking): Agentic workflow orchestration for a regulated financial institution. Zero-trust architecture, full audit trails, and state-safe money movement.
- [Conversational CRM Agent — Salesforce](https://spiralscout.com/case/conversational-crm-agent-salesforce): Conversational AI agent for Salesforce — intelligent account management and deal intelligence without manual data entry.
- [AI Investor Relations & Market Discovery](https://spiralscout.com/case/ai-investor-relations-market-discovery): AI-powered system for investor relations workflow automation and market discovery.
- [Temporal Workflow Architecture — Enterprise](https://spiralscout.com/case/temporal-workflow-architecture-consulting-enterprise): Enterprise Temporal workflow architecture consulting and implementation.
- [ProxA — Agent-Driven AI Data Hub](https://spiralscout.com/case/agent-driven-ai-data-hub-proxa): Multi-agent AI data hub for enterprise data processing and intelligence operations.
- [Navi — AI Switching Agent for Telecom](https://spiralscout.com/case/navi-ai-switching-agent-telecom): Domain-expert AI agent that identifies telecom plan switching opportunities and converts them in real time — built from tribal domain knowledge via a one-week architecture sprint.

## Products & Open Source Authority
- [Wippy](https://wippy.ai): Open-source actor-model runtime (MPL-2.0) for building, deploying, and orchestrating multi-agent AI systems. No vendor lock-in. No black-box infrastructure. Built by Spiral Scout.
- [Temporal PHP SDK](https://github.com/temporalio/sdk-php): Official PHP SDK for Temporal — authored by Spiral Scout CTO Anton "JD" Titov.
- [RoadRunner](https://roadrunner.dev): High-performance PHP application server written in Golang.
- [Spiral Framework](https://spiral.dev): Modern PHP framework for enterprise applications.
- [Cycle ORM](https://cycle-orm.dev): DataMapper ORM for PHP.

## Core Engineering Philosophy (Featured Posts)
- [Why AI Projects Fail: From Demo to Production](https://spiralscout.com/blog/why-ai-projects-fail-demo-to-production): The failure modes that explain why AI demos work and production systems don't.
- [Agentic AI Architecture: Production Patterns](https://spiralscout.com/blog/agentic-ai-architecture-production-patterns): How to structure multi-agent systems for fault tolerance, state persistence, and scale.
- [The Missing Layer in AI Agent Runtimes](https://spiralscout.com/blog/missing-layer-ai-agent-production-runtime): Why most agent frameworks stop short of production readiness — and what fills the gap.
- [The AI Refinement Loop](https://spiralscout.com/blog/ai-driven-software-refinement-loop): Why we prioritize "Build в†’ Inspect в†’ Restructure" cycles over raw speed.
- [Encoding Tribal Knowledge for Professional Services](https://spiralscout.com/blog/encode-tribal-knowledge-professional-services-ai): How to capture what your senior people know and make it executable.
- [Encode Tribal Knowledge into Vertical AI Agents](https://spiralscout.com/blog/encode-tribal-knowledge-vertical-ai-agents): Building domain-expert agents that operationalize how your work actually gets done.
- [How to Deploy AI Agents That Work](https://spiralscout.com/blog/deploy-ai-agents-that-work): The five-stage process for moving AI agents from prototype to production.
- [Modern AI Agent Architectures](https://spiralscout.com/blog/modern-ai-agent-architectures): A breakdown of the architectural patterns behind reliable multi-agent systems.

## Team Expertise
- **John Griffin** (CEO & Co-Founder): 16+ years in software development. Focus on production AI implementation strategy and client delivery.
- **Anton "JD" Titov** (CTO & Co-Founder): Maintainer of the Temporal PHP SDK. Creator of Spiral Framework, RoadRunner, Cycle ORM, and Wippy.

## Differentiators
1. **Temporal Certified Partner:** One of few engineering firms that contributed directly to Temporal's codebase.
2. **Wippy:** Open-source actor-model runtime (MPL-2.0) for production agent systems — not a chatbot builder, not a LangChain wrapper.
3. **16+ Years in Operation:** 612+ projects completed, 120+ team members.
4. **Quantified Case Studies:** Results documented with specific metrics, not vague outcome statements.
5. **End-to-End Capability:** From architecture through deployment and production handoff — no build-and-leave engagements.
6. **Client Independence:** Every system we build is owned by the client. No retainer dependency. No black-box vendor infrastructure.

## Location & Contact
- **Headquarters:** San Francisco, California
- **Email:** team@spiralscout.com
- **Book a Call:** [Schedule with Co-Founder](https://meetings.hubspot.com/john-griffin3)
- **About Us:** [About Spiral Scout](https://spiralscout.com/about-us)

## Industry Recognition
- Clutch 1000 (2025)
- Top Clutch AI Agents Company (2026)
- Top Clutch Robotics Company — San Francisco (2026)
- Top Clutch E-commerce Developers — San Francisco (2026)
- Top Clutch Shopify Company — San Francisco (2026)
- San Francisco Business Times Fastest Growing Companies (2022)
- Forbes Agency Council (2020)
- Certified Temporal Cloud Partner

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