Update -
We are continuing to work on a fix for this issue.
Jul 17, 13:22 UTC
Identified -
Dear customer,
Due to an incident, our reporting tools displayed inaccurate statistics. This issue primarily affected traffic data in the Americas region.
Start date & time: July 17, 2026, at 12:30 AM UTC End date & time: July 17, 2026, at 7:30 AM UTC (incident mitigated)
Our teams have stabilized all systems and are implementing additional safeguards to prevent similar occurrences in the future.
Unfortunately, we have confirmed that the affected reporting data cannot be recovered. As a result, reporting statistics for the impacted period will remain incomplete or inaccurate.
We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding.
We have identified and mitigated issue related to ads not returned in VAST response for SSAI ads when using the VMAP API.
Start date & time: July 7th, 2025, at 12:27PM UTC End date & time: July 10th, 2025, at 1:20PM UTC Total duration of the incident: 3 days 0 hours 53 minutes.
We apologize for the inconvenience caused.
#inc-1565
Jul 10, 15:24 UTC
Monitoring -
Dear Customers,
We have identified and mitigated issue related to ads not returned in VAST response for SSAI ads when using the VMAP API.
Start date & time: July 7th, 2025, at 12:27PM UTC End date & time: July 10th, 2025, at 1:20PM UTC Total duration of the incident: 3 days 0 hours 53 minutes.
Resolved -
This incident has been resolved.
Jul 9, 10:53 UTC
Identified -
Dear Customers,
We are currently investigating periodic drops in availability affecting our Server-Side Bidding (SSB) and Real-Time Bidding (RTB) services in our US East data center. During affected intervals, some ad auction requests may fail, potentially impacting ad delivery and fill rates in this region. Our engineering team has identified and is working to resolve the root cause. We will provide a further update within the next hour.