ABR Digital Office Solutions

The difference between a vendor and a partner is their approach to an engagement. While the former solely focuses on transactions, the latter prioritizes outcomes and innovation. Nowhere is this truer than in the document management solutions (DMS) space, where numerous businesses are facing declining margins, regulatory pressures, and the complexities of automation.

In this landscape, ABR has built a customer-centric reputation that fosters long-term client relationships by enhancing operational efficiency, improving workflow and reducing costs. Delivering value beyond the sale, ABR encourages clients to step out of their comfort zones and embrace new offerings. With over 38 years of proven service excellence and a strategic partner network, it helps clients push boundaries, harness new technologies, and create efficiencies.

“Anyone can be a vendor, but that relationship is often predicated on being the lowest-cost provider,” says Kathryn Murph, president. “ABR is a strategic partner that collectively and collaboratively works with clients to think outside the box, find ways to create efficiencies and drive down operational costs. Our commitment to security, confidentiality, and compliance ensures that our clients can focus on growth without compromising their data integrity.”

ABR’s approach is rooted in doing fewer things exceptionally well rather than spreading too thin across various services. It always finds novel ways to design solutions that don’t just address today’s needs but equip clients with an offering that can scale and adapt to future demands. Post-implementation, ABR continues offering tailored support to ensure client needs are consistently met.
Another cornerstone is its selective methodology to engage in partnerships. ABR only partners with companies with proven products that can deliver effective and reliable offerings for client challenges. “We don’t try to boil the ocean. Instead, we focus on a few best-in-class, core solutions we know we can stand behind,” states Wayne Magee, Director of Sales. Its mission to help clients improve their business is supported by a threepronged focus on paper-intensive processes, manually intensive workflows, and risk mitigation. This mindset is not just about implementing technology but about simplifying workflows and making them more efficient. ABR recognizes that while a completely paperless environment may not be realistic, reducing dependence on paper is certainly an achievable goal. This is why it digitizes processes wherever possible, helping clients transition to a “less paper” environment and improving-their operational efficiencies while reducing costs.

At the same time, its workflow automation solutions streamline data entry and enable clients to overcome the prevalent obstacles of error-prone manual data entry, intensive data capture and approval tasks. Its state-of-the-art tools make transferring structured data between departments easy and ensure real-time visibility into approval steps. By automating historically legacy steps, ABR assists organizations in drastically reducing errors, freeing up their valuable time and resources for other, more critical processes.

From a security and compliance standpoint, ABR safeguards sensitive information, maintains audit trails, and protects endpoints from threats. It provides dedicated offerings that reduce risk and give peace of mind to CIOs and other decisionmakers, replacing their worries over security breaches with a renewed focus on growing the business.

ABR is a strategic partner that collectively and collaboratively works with clients to think outside the box, find ways to create efficiencies and drive down operational costs

“Whether it’s through streamlining critical processes, implementing disaster recovery plans, or reducing overhead expenses, ABR aims to make every organization more profitable while ensuring strong information governance,” says Johana Bayter, Major Account Executive and Solutions Consultant. “We prioritize our clients’ needs, ensuring that any solution we propose puts them, their staff, and their customers in a better place.”

When a large manufacturing company approached ABR to automate its accounts payable process, the outcomes were game-changing. Previously, this client relied on printing and manually entering invoice data. Flipping this script, ABR enabled them to optimize approvals and gain realtime visibility into the status of invoices through its intelligent capture and automated routing capabilities. The result was an estimated savings of over $3 million over five years.

The bedrock of many such successes is ABR’s flexibility. As an independent dealer, it is not tied to a single manufacturer or leasing company. This means customers aren’t forced into rigid agreements or complicated billing arrangements with third parties. In addition, ABR tailors its portfolio to fit their needs and ensures superior satisfaction every step of the way.

Its adaptability extends to procurement, with ABR adjusting the terms, timelines, and solutions needed for a project with a level of agility that larger corporations cannot match. In an everchanging business landscape, this nimbleness is the difference between success and failure.

Whether it’s reducing paper usage, automating workflows, or ensuring compliance, ABR’s position as a strategic guide and commitment to creating real value makes it the go-to partner for companies looking to navigate the complexities of document management.