What is Agent Experience?
Agent Experience (AX) is the holistic experience AI agents have as users of a product or platform: how well they can discover what your service does, call it reliably, and recover when something goes wrong. The term was introduced by Mathias Biilmann in 2025.
How is AX different from Developer Experience (DX)?
DX optimizes for the humans building on your platform. AX optimizes for the AI agents those humans increasingly send on their behalf. When a customer’s agent tries to integrate with your API and fails silently, that’s an AX problem, not a DX one. The two overlap but serve different users.
How did Netlify measure its own AX?
We used AXIS, an open source scoring framework we built for exactly this purpose. AXIS runs real agents against real scenarios and scores the result across four dimensions: goal achievement, service quality, environment, and agent behavior. Learn more at axis.run
Is a low score bad?
A score is a baseline and a direction. Most services score lower than expected on their first run. That’s the point. The value is knowing where you stand and what to improve, not achieving a number.
Can I measure my own service’s AX?
Yes, that’s what AXIS is for. It works against any API or service, hosted anywhere. Try AXIS
Is this only relevant for Netlify customers?
No. AX is a discipline that applies to any service AI agents interact with. AXIS is open source and runs against any endpoint. Netlify introduced the concept and built the tooling, but neither is Netlify-specific.
