Best Request Management Software in 2026

Best Request management software are integrify, ServiceNow ITSM, HappyFox, Zendesk, Genius Project, TouchBase, and EasyVista. Such request management systems help to check all the requests raised from the client side, tracked their status, and give commands.

Jainy Patel
Researched and Written by Jainy Patel
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Supriya Bajaj
Reviewed and Edited by Supriya Bajaj
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Most Popular Request Management Software

This listing showcases software based on user recommendations and popularity. It also highlights products from our valued client partnerships.

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List of 20 Best Request Management Software

Showing 1 - 20 of 27 products
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Emergents | 2026

Product Description

Integrify workflow management software allows you to easily implement workflow automation for your department. It provides employees with a user-friendly self-service portal to submit forms, manage tasks, and track progress. Read More About Integrify

Integrify Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Conditional Logic
  • Document Management
  • Drag And Drop Form Builder
  • Email Notifications
  • Customizable Dashboards
  • User Friendly Interface
  • Custom Branding
  • Approval Processes
  • View all Features

Integrify Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Category Champions | 2026

Product Description

This information is provided by vendor.

Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM

ServiceNow ITSM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Incident Management
  • Predictive Intelligence
  • Request Management
  • Problem Management
  • Integration Hub
  • Release Management
  • Service Level Management
  • Configuration Management Database (cmdb)
  • View all Features
4.6
out of 5 (16 Reviews)
Features
4.7
Ease of Use
4.4
Value for Money
4.7
Customer Support
4.5
Kanika Gupta

The ServiceNow tool is a ticketing system primarily used for handling incidents, access requests, problem management, and assigning those requests to the appropriate handling teams.

Read all 16 Reviews

ServiceNow ITSM Features and Usability-Based User Satisfaction Score

Rating Score 9.2

Rating Score

Out of 10

Review Score 4.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 7.8

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Category Champions | 2026

Product Description

This information is provided by vendor.

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk

Zendesk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Macros
  • Community Forums
  • Automations
  • Multi Channel Support
  • Knowledge Base
  • Reporting And Analytics
  • Ticketing System
  • Social Media Integration
  • View all Features

Support Team

$ 19

Agent/Month

Get Offer

Support Professional

$ 55

Agent/Month

Get Offer

Support Enterprise

$ 115

Agent/Month

Get Offer

Suite Team

$ 55

Agent/Month

Get Offer
4.6
out of 5 (131 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.4
Customer Support
4.6
Impgreen India
Assistant Manager

Zendesk is an easy-to-use customer support platform with powerful ticket management and automation features. It helps teams respond to customer queries efficiently and improve overall customer satisfaction. The interface is user-friendly, and the reporting tools provide valuable insights for business growth.

Read all 131 Reviews

Zendesk Features and Usability-Based User Satisfaction Score

Rating Score 9.2

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 8.9

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer requests coming from multiple channels like email, phone, Facebook, and chat through a centralized helpdesk ticket management system. Read More About HappyFox

HappyFox Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Asset Management
  • Time Tracking
  • Mobile App
  • Sla Management
  • Canned Actions
  • Customer Satisfaction Surveys
  • Self Service Portal
  • Customizable Dashboard
  • View all Features

POPULAR

$ 19

Staff /Month

Get Pricing

MIGHTY

$ 29

Staff/Month

Get Pricing

FANTASTIC

$ 49

Staff /Month

Get Pricing

ENTERPRISE

$ 69

Staff /Month

Get Pricing
4.4
out of 5 (10 Reviews)
Features
4.4
Ease of Use
4.4
Value for Money
4.4
Customer Support
4.4
Mehul Shah
Marketing Manager

We have been using the HappyFox CRM for a while now and have been impressed with its performance. The best feature is that the software supports 35 different languages, which makes dealing with offshore clients very convenient. We highly recommend it!

Read all 10 Reviews

HappyFox Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Contenders | 2026

Software by Cavintek Software Private Limited

Product Description

This information is provided by vendor.

Cflow is a cloud-based workflow automation software that provides a simple way to automate business processes within companies. Cflow helps SMBs transition from running their operations on emails and spreadsheets to using business applications that help increase productivity and reduce costs. Read More About Cflow

Cflow Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Pre Built Templates
  • Reporting And Analytics
  • Form Builder
  • Drag And Drop Interface
  • Data Import/export
  • Customizable Dashboards
  • Notifications And Alerts
  • Collaboration Tools
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0

Cflow Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Category Champions | 2026

Product Description

This information is provided by vendor.

CMW Platform provides non-coding workflow software for business process modeling and management, workflow automation, and productivity boosts. Minimize dependency on IT and empower non-technical users to design, run, and modify workflows with drag-and-drop simplicity. Read More About CMW Platform

CMW Platform Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Resource Management
  • Form Builder
  • Pre Built Templates
  • Process Automation
  • Customizable Dashboards
  • Role Based Access Control
  • Collaboration Tools
  • Audit Trail
  • View all Features

Basic

$ 30

User/Month

Get Offer
4.7
out of 5 (173 Reviews)
Features
4.6
Ease of Use
4.7
Value for Money
4.7
Customer Support
4.7
Trinity Maruez

Comindware Tracker has enabled business users across all departments to automate business procedures such as financial management and document and approval workflow management in real-time.

Read all 173 Reviews

CMW Platform Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.1

Social Score

Out of 10

Visitor Score 6.0

Visitor Score

Out of 10

Most Reviewed

Emergents | 2026

Product Description

This information is provided by vendor.

The Zycus eProcurement solution, comprising features like Catalog Management, Requisitions & Approvals, Purchase Orders, and Supplier Portal, helps you avoid such outcomes. Further, the user experience is driven to much higher levels of end-user adoption and compliance with our e-Procurement innovation - Guided Buying. Read More About Zycus e-Procurement

Zycus e-Procurement Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Supplier Performance Management
  • Sourcing Management
  • Integration Capabilities
  • Invoice Management
  • Purchase Order Management
  • Catalog Management
  • Reporting And Dashboards
  • Budget Tracking
  • View all Features
4.5
out of 5 (2 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.5
Customer Support
4.5
Elroy Silveira

Easy classification and a very user-friendly interface make spend and supply analysis faster to verify.

Read all 2 Reviews

Zycus e-Procurement Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 6.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

Genius Project is a fully featured change management system. Complete packaging with features, i.e., simple to design, flexible configurations, high safety for customers private data, and integration with software applications. Read More About Genius Project

Genius Project Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Automated Notifications
  • Integration With Other Tools
  • User Access Control
  • Document Management
  • Change Request Management
  • Change Approval Workflow
  • Collaboration Tools
  • Audit Trails
  • View all Features

Basic

$ 20

Per Month

Get Pricing

Genius Project Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Contenders | 2026

Product Description

This information is provided by vendor.

Kytes PSA offers Project Management Solutions to Professional Services, Pharma, EPC, Engineering, etc. It supports business cases, proposals, NPD, schedules, resources, costs, procurement, risks, etc. It integrates with ERPs, CRMs, and Accounting. Read More About Kytes

Kytes Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Calendar Integration
  • Customizable Dashboards
  • Reporting And Analytics
  • Resource Allocation
  • Workflow Automation
  • Mobile Access
  • Risk Management
  • Task Management
  • View all Features
4.0
out of 5 (2 Reviews)
Features
4.0
Ease of Use
3.5
Value for Money
4.0
Customer Support
3.5
Senthil Kannan
Project Management Consultant

ProductDossier PSA is the one-stop solution for us. It helps us achieve customer satisfaction and increases overall project revenue and project margins.

Read all 2 Reviews

Kytes Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.0

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

EasyVista is a comprehensive IT service management solution that streamlines workflows, enhances user experience, and boosts productivity. Its intuitive interface, robust automation, and seamless integration capabilities empower organizations to efficiently manage and resolve IT issues. Read More About EasyVista

EasyVista Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Financial Management
  • Lifecycle Management
  • Compliance Tracking
  • Reporting And Analytics
  • Incident And Problem Management
  • Mobile Access
  • Integration Capabilities
  • User Management
  • View all Features

EasyVista Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

Take your preventive maintenance to a whole new level and bring the power of AI into it by using PMXpert. This highly useful equipment preventive maintenance software helps you gain full control of maintenance operations, data import/export, and warranty tracking. Read More About PMXpert

PMXpert Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Service History Tracking
  • Alerts And Notifications
  • Gps Integration
  • Asset Management
  • Vehicle Tracking
  • Reporting And Analytics
  • Tire Management
  • Inventory Management
  • View all Features

PMXpert Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

This information is provided by vendor.

Cutehr is a cloud-based HR solution software for businesses. It focuses on boosting business goals by providing top HR services on a single dashboard. Enjoy core HRMS solution capabilities like leave, project, time management, and other productive features. Read More About Cutehr

Cutehr Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Workflows
  • Mobile Access
  • Task Management
  • Document Management
  • Reporting And Analytics
  • Onboarding
  • Shift Scheduling
  • Compliance Management
  • View all Features

Beginner

$ 0

User/Month

Get Offer

Cutehr Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Contenders | 2026

Product Description

This information is provided by vendor.

CobbleStone Software provides world-class contract lifecycle management software solutions to leading organizations in healthcare, pharma, government, banking/financial, education, retail, distribution, manufacturing, and more with an AI-powered CLM platform. Read More About CobbleStone Contract Insight

CobbleStone Contract Insight Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Audit Trail
  • Vendor Management
  • Workflow Automation
  • Customer Management
  • Contract Repository
  • Compliance Tracking
  • User Permissions And Roles
  • Version Control
  • View all Features

CobbleStone Contract Insight

$ 59

Per User

Get Offer
5.0
out of 5 (6 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Chris Parker

Cobblestone has been a great contract management system for our company. We started with a basic repository, but now we are using the requests, workflow, templates, AI, and electronic signatures. We selected Cobblestone because we knew it could be implemented based on our goals. Their people are great, too.

Read all 6 Reviews

CobbleStone Contract Insight Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 6.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

With Cartegraph, seamlessly manage your assets, track your work, and spend funds smartly. It is the best public works software that is specially built to handle any public infrastructure asset. It has already helped many government agencies streamline their operations.    Read More About Cartegraph

Cartegraph Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Streetlight Management
  • Pavement Management
  • Capital Planning
  • Work Order Management
  • Sign Management
  • Reporting And Analytics
  • Mobile Access
  • Budgeting And Forecasting
  • View all Features

Cartegraph Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

Zilicus is project management software and a collaboration tool on the market. It includes, in addition to typical features, resource tracking, wide reporting options, and customization options. Its user interface with icons makes it easy to use. Read More About Zilicus PM

Zilicus PM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Timesheet Management
  • Reporting And Analytics
  • Milestone Tracking
  • Resource Management
  • Document Management
  • Gantt Chart
  • Risk Management
  • Task Management
  • View all Features
4.3
out of 5 (3 Reviews)
Features
4.3
Ease of Use
4.3
Value for Money
4.3
Customer Support
4.3
Priti Nair

The user-friendly design of Zilicus appealed to me the most. It helped me bridge the gap between my vendors and stakeholders very easily. Additionally, it came at a price that I could afford for my startup. I can track the amount of work being done by a particular employee, which helps me utilize their bandwidth to the maximum.

Read all 3 Reviews

Zilicus PM Features and Usability-Based User Satisfaction Score

Rating Score 8.6

Rating Score

Out of 10

Review Score 1.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

This information is provided by vendor.

Centra Hub CRM is fully customizable and integrated with sales, marketing, and service. It has excellent experience in offering highly customizable CRM solutions. It automates lead generation, nurturing, and support for all growing businesses. Read More About Centra Hub CRM

Centra Hub CRM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Collaboration Tools
  • Multi Channel Support
  • Automated Ticket Routing
  • Customer Feedback
  • Service Level Agreement (sla) Management
  • Customer Portal
  • Mobile Access
  • Ticket Management
  • View all Features

Centra Hub CRM Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Emergents | 2026

Product Description

Effitrac helps you perform tasks like project planning, task allocation, budgeting, and upkeep of time-sheets with minimum effort and maximum accuracy with its automated integration. The CRM software also provides details about team productivity. Read More About Effitrac

Effitrac Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Milestone Tracking
  • Workflow Automation
  • Document Management
  • Email Integration
  • Task Management
  • Reporting And Analytics
  • Time Tracking
  • Mobile Access
  • View all Features

Effitrac Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

ProcessUnity is a comprehensive third-party risk management platform that automates vendor onboarding, assessments, and monitoring. It integrates data seamlessly, leverages AI tools, and offers customizable workflows to enhance efficiency, collaboration, and risk mitigation across your organization. Read More About ProcessUnity

ProcessUnity Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Collaboration Tools
  • Data Encryption
  • Reporting Tools
  • User Friendly Interface
  • Version Control
  • Centralized Offer Repository
  • Approval Management
  • Compliance Tracking
  • View all Features

ProcessUnity Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

IssueTrak is optimized for IT service desk applications, with an intuitive interface, flexible business rules, and expert support to help you maximize productivity, efficiency, and accountability. IssueTrak streamlines your customer support operations, helping you confidently manage the people and processes that ensure customer satisfaction. Read More About IssueTrak

IssueTrak Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Survey Tools
  • Customizable Dashboards
  • Email Integration
  • Knowledge Base
  • Automated Workflows
  • Mobile Access
  • Multi Site Support
  • Active Directory Integration
  • View all Features

TEAM

$ 26

User/ Month

Get Pricing

SUPPORT ESSENTIALS

$ 77

Agent/Month

Get Pricing

SUPPORT ULTIMATE

$ 99

Agent/Month

Get Pricing

IssueTrak Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2026

Product Description

TrackQlik is a cutting-edge field workforce automation software that enhances efficiency, drives customer satisfaction, and supports data-driven decision-making. It streamlines operations, saves time, and offers comprehensive solutions for tracking, task management, and customer feedback. Read More About TrackQlik

TrackQlik Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Data Export
  • Panic Button
  • Offline Mode
  • Employee Attendance Tracking
  • Live Dashboard
  • Geofence Breach Reports
  • Multi Device Support
  • Historical Route Playback
  • View all Features

TrackQlik Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

FAQs

What is Request Management Software?

Request management software tracks all types of logged requests, assigns them to corresponding employees within the business, tracks status, and delivers updates to customers.

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Last Updated: August 14, 2025