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Consumer affairs

  • Fans gather to watch England’s World Cup match against Panama at a pub in Hebburn, Tyne and Wear, last month.

    World Cup and sunshine prompt UK consumers to splash out on beer and online shopping

    Despite spending increase in June, Barclays says most people still pessimistic about economy
  • Yorkshire Water website on a tablet asking 'How can we help?'

    Consumer champions
    Yorkshire Water paid us £6,800 by mistake – and said to ‘enjoy’ the money

    Only when Guardian Money contacted the company did it discover the cash was wages owed to its staff
  • Coloured tomato varieties

    Britons give classic round tomato the red card as coloured and vine varieties score

    Premium cherry-on-the-vine are poised to take top spot in Britain’s £1bn-a-year tomato market
  • Hands holding a smartphone displaying a blue screen

    Scam watch
    ‘A very good clone’: news stories faked to lure victims to scam investment sites

    Fraudsters create false articles that appear to be from publishers such as the Guardian to share on social media
  • Superdrug store, London

    ‘A new consumer’: how weight-loss drugs are shaking up clothes shopping

  • A woman shows a tablet to a young boy while seated on an airplane, with another child beside them

    Ryanair has axed its family seating policy – but kids’ fees still add up

  • Sir Roy Goode

    Sir Roy Goode obituary

    Pillar of English commercial law who served on the inquiry behind the establishment of the Consumer Credit Act 1974
  • Volunteers look at a laptop at the Kawsay Biological Station in Peru

    ‘I’m left with a year of nothing’: UK gap year students lose thousands of pounds as tour operator closes

    GVI shut down without refunds for students booked on volunteer programmes with overseas conservation projects
  • Cars for sale on a forecourt of a car dealership in Weston-super-Mare, England

    City watchdog attacks consumer group in £9.1bn car loan payout battle

  • Hands hold a smartphone displaying the Virgin Media logo in orange against a blurred blue background

    Virgin Media fined record £28m for stopping customers cancelling contracts

  • A Severn Trent Water sign hangs on railings at Cropston Reservoir with a walkway leading over water

    Severn Trent spared Ofwat fine after ‘serious’ waterwaste and sewage failures

  • A racegoer using a handheld fan in front of a large flag at Royal Ascot

    Britons to buy 8m mini fans this year – but almost half will end up in landfill

  • Sleepy newborn baby

    Which? finds 150 potentially lethal baby products sold online

    UK consumer group says lives are at risk because platforms fail to prevent dangerous items reaching customers
  • A roofer installing solar panels

    Low-cost loans for solar panels could save households hundreds on bills – thinktanks

    New Economics Foundation and Finance Innovation Lab suggest loan scheme backed by Bank of England could benefit up to 8m homes
  • A man relaxes on a patio sofa under an awning in a sunlit summer garden

    Sun stoppers: seven ways to keep your home cool this summer

    You can keep temperatures down without the cost – or environmental price – of air conditioning. Here’s some tips and tricks
  • Silhouetted figures sit at desks with computers in front of a blue screen displaying "Artificial Intelligence."

    Boost City regulator’s powers to help protect UK consumers from AI, says watchdog

    FCA’s review into how tech will reshape financial services warns about amplified risks of cyber-crime and fraud
  • A book folded into a hedgehog shape with googly eyes and a black pom-pom nose

    Parents shocked after children’s paper hedgehogs found to contain pages from explicit novel

    Handmade creations distributed to raise funds for charity prompt complaints to police
  • Open dishwasher with clean dishes at home kitchen

    Consumer champions
    John Lewis dishwasher leak forced buyers into hotels for eight months

    My elderly parents’ home was left uninhabitable, and they are owed £3,300 for repairs they had to fund themselves
  • A woman at a table looks down at her phone with a frustrated expression, one hand raised

    Mobile internet coverage in UK worse than any EU or G7 country, Which? says

  • An articulated lorry in Evri livery outside a warehouse

    Delivery firm Evri sues BBC for £1.2m over Panorama documentary

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