Ask questions, get answers, and connect with peers

Enable MCP Server under Feature Access.

I’m trying to set up the MCP but don’t see MCP Server under Feature Access. Perhaps it hasn’t yet been enabled for me yet?I thought that as I received a welcome email that it would be enabled. I’d love some help with this!

122

10 hours ago

priteshRookie

Unable to configure front app with Codex

I don’t see an option to enable mcp server too. We use Front as our main customer support hub, especially for our Support Emails inbox. Our goal is to connect Front to Codex so our team can turn support conversations into clearer product insights an

111

11 hours ago

BBopperConversationalist

Product Q&A

Understanding Proactive Messages

Hi everybody, We’ve just come across from Zendesk which was surplus to needs for us. We used proactive messages there, but they behave differently here. Any help would be appreciated. To explain:We would have a msg pop up after 10 secs or so offering

103

17 hours ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

122

1 day ago

spousRookie

Get started on Front

Random caller ID number for outbound DialPad SMS

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from? We do not have this name in our contacts, or anywhere in DialPad. All our numbers are provisioned with our company name as the

131

5 days ago

tyler.fontaineRookie

Retrieve human-friendly ticket numbers

Building a report via the MCP, and would like to link human-friendly ticket numbers; however, Claude is unable.> Front's API doesn't directly expose ticket numbersMaybe this is related to the other thread on custom fields. But for support workload

121

5 days ago

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

60542

5 days ago

kylaRookie

Connecting Front MCP to Town

The Front MCP to Town (town.com) connection keeps dropping, can help to troubleshoot this please? It is a critical integration for us. We need to manually reconnect it each time it drops. I’ve attached a few screenshots for reference. Thanks!

533

6 days ago

Javier - Developer RelationsCommunity Manager

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

181

8 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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202 topics

Connect external data and tools

34 topics

Autopilot replies and decisions

1 topic

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1 topic

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1 topic

MCP server

1 topic

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JimKeoughRookie

[Beta] Bring Your Own Agent

human in the loop

Hi Javier — saw the "Bring Your Own AI Agent" post and this is right in our lane. I'm building an AI triage assistant on top of Front: it reads a conversation, then drafts replies, summarizes, archives, snoozes, and proposes actions. Today we do exac

91

4 hours ago

felixk1Rookie

Enable MCP Server under Feature Access.

I’m trying to set up the MCP but don’t see MCP Server under Feature Access. Perhaps it hasn’t yet been enabled for me yet?I thought that as I received a welcome email that it would be enabled. I’d love some help with this!

122

10 hours ago

bao_vuFronteer

API news & updates

Voice call support is now available in the Channel API 📞CHANNEL API UPDATE

We've added a new set of API endpoints and settings designed specifically for building voice call integrations in Front. If you're building a telephony integration or looking to bring voice into your Front workflows, here's what's new.New API endpoi

23410

11 hours ago

priteshRookie

Unable to configure front app with Codex

I don’t see an option to enable mcp server too. We use Front as our main customer support hub, especially for our Support Emails inbox. Our goal is to connect Front to Codex so our team can turn support conversations into clearer product insights an

111

11 hours ago

fred_bidotFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9964New

added idea PRD-I-9964 Promote rules/macros from sandbox to production — Idea submitted in AHA and pushed to Insided via API

1

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9963New

fred_bidotFronteer

added idea PRD-I-9963 Version history and rollback for rules & macros — Idea submitted in AHA and pushed to Insided via API

1

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9962New

fred_bidotFronteer

added idea PRD-I-9962 Test/simulate a macro before going live — Idea submitted in AHA and pushed to Insided via API

1

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9961New

fred_bidotFronteer

added idea PRD-I-9961 Use boolean dynamic variables directly in comments — Idea submitted in AHA and pushed to Insided via API

1

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9960New

fred_bidotFronteer

added idea PRD-I-9960 Join node to merge macro branches — Idea submitted in AHA and pushed to Insided via API

1