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Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
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Allow Fin to adapt a custom personality
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Ability to categorise Custom Answers by category

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Categories

H

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

Mary DietzNew Participant

"Mark as Spam" to improvement spam detection over timeSubmitted

Manually using “mark as spam” should be able to learn over time what senders/key words/subjects could be considered spam. Ex. we often receive messages to do sponsored blog posts and we mark as spam. Based on the content of the message, it would be g

1

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

735

J

12 hours ago

Nathaniel UrquiaNew Participant

Train Fin

Ability to Export Guidance

Ability to Export Guidance. Manually gathering guidance from 7 workspaces is too time consuming.

6254

14 hours ago

David CoenNew Participant

Add Fin Guidance and Escalation Guidance to the Intercom REST APISubmitted

The problemWe manage Fin with a large, frequently updated ruleset: Context & clarification Guidance plus Escalation Guidance (separate objects in Train → Guidance and Train → Escalation).Today this content is UI-only. There is no public REST API

2

90

14 hours ago

E

Ed MorrellNew Participant

Workflows & Automations

Ticket to Fin response

When a ticket is created from a contact form submission containing the customer's full query, Fin currently does not respond and the ticket closes due to inactivity because Fin is waiting for a new customer message. Is there a way to configure Fin or

sonesuNew Participant

Read-only API access to Product Tour and Tooltip element selectorsSubmitted

When managing Product Tours and Tooltips at scale, it's common to need to audit which element selectors are being used across all your tours — for example, when migrating from CSS class selectors (.ux-name) to data attribute selectors ([data-intercom

1

SaikaNew Participant

Show AI Topic and AI Subtopic directly in the Inbox conversation viewSubmitted

When opening a conversation from Topics Explorer, it would be helpful to see the assigned AI Topic and AI Subtopic directly in the Inbox conversation view.Currently, these topics are visible in Topics Explorer but not displayed in the Inbox conversat

1

Hanne AllietNew Participant

Allow embeds from Trainn.coSubmitted

Currently it is only possible to send videos from Trainn through FIN in a conversation. To make sure our customers get the full picture and all possible information, we would need to be able to embed the videos in our help articles as well.

1

Martin S11Active User

Phone calls in mobile conversations appSubmitted

We use Ringover as our IVR phone but we would like to use intercoms IVR. We can’t switch because we need to be able to receive and make calls on mobile phone. Please add phone in mobile conversations app for incoming and outgoing calls. Then we can m

26

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

Ed MorrellNew Participant

Workflows & Automations

Ticket to Fin response

When a ticket is created from a contact form submission containing the customer's full query, Fin currently does not respond and the ticket closes due to inactivity because Fin is waiting for a new customer message. Is there a way to configure Fin or

EdwardStepanianNew Participant

Apps & Integrations

Intercom chat appearing

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop

681

2 days ago

N

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

621

3 days ago

jobityNew Participant

Customers & Experts Connect

Job application automation

When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/

240

3 days ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

2513

3 days ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Alex TashaNew Participant

Deploy Fin

Rule slot competition issue

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve

951

4 days ago

R

Rajit TheodoreNew Participant

Analyze Fin

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

280

R

5 days ago

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