Managing Service Systems with Overconfident Customers.

Anand Paul Anand Paul 0001 Kyungpook National University, School of Computer Science and Engineering, South Korea Hanyang University, Seoul, South Korea National Cheng Kung University, Multimedia Communication IC Design Lab, Tainan, Taiwan http://ccmp.knu.ac.kr/member/professor.html https://scholar.google.com/citations?user=QrOVUgwAAAAJ https://orcid.org/0000-0003-3115-2325 https://orcid.org/0000-0002-0737-2021 https://orcid.org/0009-0001-2119-5148 https://www.wikidata.org/entity/Q87639330 https://ieeexplore.ieee.org/author/37085432883

Na Zhang Anand Paul Xu Sun 0004 Managing Service Systems with Overconfident Customers. 308-325 2026 28 Manuf. Serv. Oper. Manag. 1 https://doi.org/10.1287/msom.2023.0191 db/journals/msom/msom28.html#ZhangPS26 streams/journals/msom

Richard Jiarui Tong Haoyang Li Sridhar Raghavan Qingsong Wen Shannon Gray Anand Paul Joleen Liang Janusz Zalewski Yacheng Yang George Tambouratzis Bong Chong Ang IEEE AI Standards for Agentic Systems. 1603-1609 2025 CAI https://doi.org/10.1109/CAI64502.2025.00269 conf/ieeecai/2025 db/conf/ieeecai/ieeecai2025.html#TongLRWGPLZYTA25 streams/conf/ieeecai

K. R. Sri Preethaa Gitanjali Wadhwa Yuvaraj Natarajan Anand Paul Feature Selection Graph Neural Network for Optimized Node Categorization. 2872-2883 2024 February 70 IEEE Trans. Consumer Electron. 1 https://doi.org/10.1109/TCE.2023.3345390 db/journals/tce/tce70.html#PreethaaWNP24

Oumaima Moutik Hiba Sekkat Smail Tigani Abdellah Chehri Rachid Saadane Taha Ait Tchakoucht Anand Paul Convolutional Neural Networks or Vision Transformers: Who Will Win the Race for Action Recognitions in Visual Data? 734 2023 January 23 Sensors 2 https://doi.org/10.3390/s23020734 db/journals/sensors/sensors23.html#MoutikSTCSTP23

Nithin Kumar Goona Shraddha M. Naik Saidi Reddy Parne Anand Paul DssPyLib: An open-source python FEM software to solve Poisson equation in 2-D using distributed source scheme. 101308 2023 February 21 SoftwareX https://doi.org/10.1016/j.softx.2023.101308 https://www.wikidata.org/entity/Q120411087 db/journals/softx/softx21.html#GoonaNPP23

Muhammad Zia Ur Rehman Manimurugan Shanmuganathan Anand Paul Attention-Based Underwater Oil Leakage Detection. 214-217 2023 CAI https://doi.org/10.1109/CAI54212.2023.00100 conf/ieeecai/2023 db/conf/ieeecai/ieeecai2023.html#RehmanSP23 streams/conf/ieeecai

Nazli Turken Janice E. Carrillo Anand Paul The impacts of mergers, capacity expansion and adoptions on animal shelter performance: A queuing analysis. 299-310 2021 292 Eur. J. Oper. Res. 1 https://doi.org/10.1016/j.ejor.2020.10.022 db/journals/eor/eor292.html#TurkenCP21

Jae-wook Ahn Ravi Tejwani Sharad Sundararajan Aldis Sipolins Sean O'Hara Anand Paul Ravi Kokku Jan Kjallstrom Nam Hai Dang Yazhou Huang Intelligent Virtual Reality Tutoring System Supporting Open Educational Resource Access. 280-286 2018 ITS https://doi.org/10.1007/978-3-319-91464-0_28 conf/its/2018 db/conf/its/its2018.html#AhnTSSOPKKDH18 Jae-wook Ahn Bong Chong Ang Janice E. Carrillo Abdellah Chehri Nam Hai Dang Nithin Kumar Goona Shannon Gray Yazhou Huang Jan Kjallstrom Ravi Kokku Haoyang Li Jing Liang 0008Joleen Liang Oumaima Moutik Shraddha M. Naik Yuvaraj Natarajan Sean O'Hara Saidi Reddy Parne Sri PreethaaK. R. Sri Preethaa Sridhar Raghavan Muhammad Zia-ur RehmanMuhammad Zia Ur Rehman Rachid Saadane Hiba Sekkat Manimurugan Shanmuganathan Aldis Sipolins Xu Sun 0004 Sharad Sundararajan George Tambouratzis Taha Ait Tchakoucht Ravi Tejwani Smail Tigani Richard Jiarui Tong Nazli Turken Gitanjali Wadhwa Qingsong Wen Yacheng Yang Janusz Zalewski Na Zhang