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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Moving to Batch's Customer Engagement Platform (CEP)? Access our extensive migration guides to upgrade from our Mobile Engagement Platform (MEP) over here → MEP to CEP migration

The documentation provides everything you need to integrate and make the most of Batch. Whether you're a developer setting up integrations or a user looking for best practices, you'll find technical guides, feature documentation, and strategic insights.

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Developers

Find everything you need to integrate our platform, including API references, SDK documentation, and implementation guides.

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New users

Get started on how to use our platform effectively with step-by-step tutorials and feature overviews.

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Advanced users

Dive deeper with advanced guides, best practices, and expert tips to maximize your engagement strategy.

Explore the key components of Batch

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Batch AI

Batch AI brings everything CRM teams need to make AI work in practice, depending on their maturity level.

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Data Platform

Centralize all your customer knowledge in Batch Data Platform from all your data sources in real time: mobile, websites, and data warehouses, etc.

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Email

Compose and orchestrate email scenarios (One shot messages, recurring sendings, trigger based multistep automations or transactional messages) with the deepest level of segmentation and personalization.

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SMS

Compose and orchestrate Marketing and transactional SMS scenarios with advanced decisioning logics and the deepest level of segmentation and personalization.

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Mobile & Web Push Notifications

Send notifications on mobile (iOS, Android) and web browsers. Batch currently processes and sends millions of notifications each days, and has the backend to handle entire mobile conglomerates eager to retain their users.

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In-App Messaging

Trigger In-app messages when users open your app, perform a specific action or as landing pages after a push notification is opened.

All that using formats that neatly fit your app design, bring the same experience to your users and engage them better.

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Analytics

Analytics is the cornerstone of Batch, giving real-time insights on your orchestrations.

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Automations

Set up triggered and recurring messages that guide users through personalized journeys based on their in-app behavior and key lifecycle moments.

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Campaigns

Send one-time messages to a broad audience. Ideal for announcements, promotions, and breaking news to engage your user base instantly.

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