Channels

Integrate GitBook Assistant and GitBook Agent into other tools used in your workflow

Channels bring GitBook Assistant and GitBook Agent into the tools your team already uses. Once connected, your team can mention @GitBook in Slack, GitHub, or Linear to ask questions, open change requests, and keep your docs up to date — without leaving their existing workflow.

This feature is available on the Ultimate site plan.

Channels bring GitBook Assistant and GitBook Agent into the tools your team already uses. Once connected, your team can mention @GitBook in Slack, GitHub, or Linear to ask questions, open change requests, and keep your docs up to date — without leaving their existing workflow.

When you add a channel, you choose how GitBook shows up in that tool. Each configuration runs in one of two modes:

Support agent: GitBook Assistant answers questions from your team or visitors directly in the channel. Ask a question, get an answer pulled from your docs. In Slack, citations in these replies link to the published site URL for the docs they reference. For example, a cited answer links to your docs site, not app.gitbook.com.

Collaborator: GitBook Agent joins as a teammate. Mention @GitBook to open change requests, request edits, or keep your docs in sync with what's happening in that tool. In Slack, messages can link to app.gitbook.com when they reference internal workflow context, such as a change request or draft content. When Agent creates a change request from a channel, it automatically links it to the originating thread, issue, or pull request.

You can run multiple configurations per channel — for example, Support Agent mode for one customer-facing Slack channel, and Collaborator mode in another channel for your docs team.

To add a channel, open your site’s Settings and click on Channels.

Available channels

Slack

Available

Linear

Available

GitHub

Available

Coming soon

We’re working on adding more channels. View the progress of each integration below.

Discord

Planned

Intercom

Planned

Microsoft Teams

Planned

Google Chat

Planned

Request a channel