Cooling issues in our datacenterOperational

Incident Status

Operational

Components

Cooling system

Locations

LON1


June 18, 2026 10:01 UTC
IDENTIFIED

The data center engineers have identified the root cause of the failure and are currently repairing the cooling system. Cooling redundancy is operating normally, and temperature within the data hall remains stable. We will update the status as soon as the cooling system is fully restored.

June 18, 2026 05:52 UTC
INVESTIGATING

The data center engineers restored cooling capacity and stabilized environmental conditions. They continue investigating the failure of the cooling system. We will update the status as soon as we get more information.

June 18, 2026 04:36 UTC
INVESTIGATING

We have registered an issue with the cooling system in the listed location. Customers may observe alerts about overheating in the iDRAC of the servers . Currently, the data center engineers are diagnosing the source of the issue. We will update the status as soon as we get more information.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed locations. During the maintenance, data center engineers will perform the inspection of the electrical installation to ensure compliance with required standards. Unavailability of your servers is not expected.

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Schedule

March 30, 2026 05:00 - June 19, 2026 17:00 UTC


March 30, 2026 05:00 UTC
UPDATE

The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be maintained. Unavailability of your servers is not expected.

Components

Power system

Locations

WAS3, WAS4

Schedule

May 21, 2026 11:00 - May 29, 2026 22:00 UTC


June 2, 2026 20:55 UTC
UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled to continue on June 22 at 11:00 UTC and complete on June 26 at 22:00 UTC.

May 28, 2026 21:31 UTC
UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled to continue on June 8 at 11:00 UTC and complete on June 12 at 21:00 UTC.

May 21, 2026 11:00 UTC
UPDATE

The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

June 1, 2026 00:00 - June 27, 2026 16:00 UTC


June 1, 2026 00:00 UTC
UPDATE

The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Schedule

June 15, 2026 05:00 - July 17, 2026 17:00 UTC


June 15, 2026 05:00 UTC
UPDATE

The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the works, data center engineers will perform uninterruptible power supply (UPS) maintenance. Unavailability of your servers is not expected.

Components

Power system

Locations

LON1

Schedule

June 15, 2026 06:00 - June 18, 2026 19:00 UTC


June 15, 2026 06:00 UTC
UPDATE

The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The power substation feeding the data center has scheduled power feed maintenance in the listed location. During the works, the data center will be transferred to generators. Unavailability of your servers is not expected.

Components

Power system

Locations

SAO1

Schedule

June 22, 2026 11:00 - July 6, 2026 03:00 UTC


June 17, 2026 11:50 UTC
UPDATE

The power feed maintenance has been rescheduled for June 22, 11:00 UTC.

June 17, 2026 11:02 UTC
UPDATE

The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Operational

Global Private Network




Operational

Direct Connect




Operational

Power system




Planned Maintenance

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Cooling system




Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

June 19, 2026 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled maintenance of the uninterruptible power supplies (UPS) in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.
Management network core switch maintenancePlanned Maintenance

Schedule

June 19, 2026 08:00 - 15:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

DFW1

Description

We have scheduled maintenance of the core management network switches in the listed location. During the maintenance, we will update the switch software to improve the stability of the services provided. Unavailability of your servers via the private and public networks is not expected. However, due to the nature of the work being performed, there is a risk of unavailability of the following services up to one hour in the worst case: - server management via the portal.servers.com control panel and Public API; - iDRAC and VNC consoles of the servers.
Power feed maintenancePlanned Maintenance

Schedule

June 24, 2026 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled power feed maintenance in the listed locations. During the works, uninterruptible power supply (UPS) in these locations will be maintained. Unavailability of your servers is not expected.
Power feed maintenancePlanned Maintenance

Schedule

June 25, 2026 06:00 - 15:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators in these locations of power feeds will be maintained. Unavailability of your servers is not expected.
Infrastructure servers maintenancePlanned Maintenance

Schedule

June 26, 2026 08:00 - 13:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

DFW5

Description

We have scheduled maintenance of the infrastructure switches in the listed location. During the works, we will update software of the network equipment to increase stability of our infrastructure. Unavailability of your servers or any impact is not expected. However, due to the nature of the works, there is a risk of the following impact for up to one hour in the worst case: - unavailability of VNC console and server management via the portal.servers.com control panel and the Public API; - suspension of all pending processes in the portal.servers.com control panel (OS reinstallation, ordering new or changing current services); - unavailability of the VPN to DRAC service.
Power feed maintenancePlanned Maintenance

Schedule

June 29, 2026 14:00 - July 4, 2026 02:00 UTC

Components

Power system

Locations

SJC1, SJC2, SJC3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

May 27, 2026 17:09 UTC
UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled on June 29, 2026 14:00 (UTC).
Power feed maintenancePlanned Maintenance

Schedule

June 29, 2026 14:00 - July 2, 2026 15:00 UTC

Components

Power system

Locations

SJC3

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in these locations will be maintained. Unavailability of your servers is not expected.
Power feed maintenancePlanned Maintenance

Schedule

July 1, 2026 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Power system maintenancePlanned Maintenance

Schedule

July 6, 2026 05:00 - July 9, 2026 18:00 UTC

Components

Power system

Locations

LON1

Description

The data center has scheduled power system maintenance in the listed location. During the works, the data center will perform maintenance of the power distribution system. Unavailability of your servers is not expected.

May 26, 2026 20:21 UTC
UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled on July 6.

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