Monitoring - We have identified the root cause affecting the Platform Console UI and have deployed a fix. Users should now be able to log in and navigate the dashboard normally without experiencing unexpected logouts.
We are closely monitoring the platform's stability to ensure performance remains optimal. Thank you for your patience while we resolved this.
Jul 01, 2026 - 10:26 UTC
Investigating - We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard.
Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational.
We sincerely apologize for the disruption and will provide another update as soon as more information becomes available.
Jul 01, 2026 - 09:38 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 2026 - 09:49 UTC
Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 2026 - 09:47 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:11 UTC
Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 02, 2026 - 18:28 UTC
Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 02, 2026 - 08:05 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:10 UTC
Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 02, 2026 - 18:30 UTC
Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 01, 2026 - 13:53 UTC
Resolved -
The issue has been resolved. Please contact our support if you continue to experience any related issues.
Jul 1, 09:35 UTC
Monitoring -
We are seeing positive signs of recovery following the storage malfunction in the USSC Region. The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability.
We will provide a further update once we have confirmed complete resolution. We appreciate your patience throughout this incident.
Jun 30, 15:53 UTC
Investigating -
We are currently experiencing an infrastructure issue caused by a storage malfunction in USSC Region. This may result in degraded performance or service disruptions for some users. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for the inconvenience.
Jun 30, 12:36 UTC
Resolved -
This incident has been resolved.
Jun 23, 02:41 UTC
Investigating -
Our upstream provider, Vultr, is currently experiencing a partial outage at their Frankfurt, Germany location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Jun 22, 09:56 UTC
