AAA Consumer Arbitration Rules, Forms & Fee Schedule
The American Arbitration Association® (AAA®) provides the official AAA Consumer Arbitration Rules and Mediation Procedures, Forms, and Fee Schedule to guide fair and efficient dispute resolution between consumers and businesses. These documents outline the applicable procedures, cost details, and documentation requirements.
Explore the latest fee schedule and consumer rules to understand filing steps and requirements, how the case will proceed, fee structures, and other necessary information for arbitration and mediation.
Access the most current files below. For older versions, refer to our Archives.
Consumer Arbitration Rules and Mediation Procedures
Non-Binding Consumer Arbitration Rules
Documents-Only Streamlined Arbitration Rules for California Code of Civil Procedure 871.24 (AB1755) Attorney Fee Disputes
Consumer Demand for Arbitration Form
Request for Appointment of Umpire
Request for Mediation
Submission to Documents-Only Streamlined Arbitration Rules for California Code of Civil Procedure 871.24 Attorney Fee Disputes
Affidavit for Waiver of Fees - Individual
Affidavit For Waiver of Fees - For Use By California Consumers Only
Affidavit For Waiver of Fees - For Use By New Jersey Consumers Only
Affidavit for Waiver of Fees - For Use By Small Businesses Only
Consumer Arbitration Rules and Mediation Procedures Fee Schedule
Download AAA Consumer Arbitration Rules
The AAA Consumer Arbitration Rules and Mediation Procedures outline how the AAA administers consumer cases. These rules support fair and transparent dispute resolution between consumers and businesses. Access the latest rules to learn more about the procedures involved with consumer dispute resolution.
Download AAA Consumer Arbitration Forms
These forms are used to file consumer arbitration or mediation cases with the AAA or for a consumer to submit a fee waiver. These forms allow the parties to submit the information needed for consumer disputes between individuals and businesses. Some forms may apply only in certain jurisdictions, as labeled.
Download AAA Consumer Fee Schedule
This fee schedule outlines the administrative fees, arbitrator and mediator compensation, and other potential charges for consumer cases. It also explains how these costs are allocated between the consumer and the business.
Frequently Asked Questions
FAQs
What are the AAA Consumer Arbitration Rules?
These rules govern how disputes between individual consumers and businesses are administered. They detail the filing requirements and procedures for consumer arbitration and mediation cases, how a neutral is appointed, how a case proceeds to hearing, and how the final award is issued. The rules are designed to support a fair, efficient, and accessible process for resolving consumer disputes outside of court.
How do I file a consumer arbitration case?
To file a case, one party must submit a Demand for Arbitration, a copy of the arbitration provision naming the AAA or the AAA’s rules from the parties’ contract, and the appropriate filing fee. Any consumer or business may file a consumer case with the AAA, but the arbitration agreement must comply with the Consumer Arbitration Rules and AAA’s Consumer Due Process Protocol.
What types of consumer disputes does the AAA handle?
We administer consumer dispute resolution across many industries and dispute types. Common industries include financial services, hospitality and travel, and insurance. Common dispute types include warranties, online and e-commerce matters, and claims involving the misrepresentation of goods or services.
In consumer arbitration cases, how are fees and costs allocated between the consumer and the business?
For consumer arbitration cases, the AAA fee schedule limits the consumers’ costs, with consumers paying only a capped administrative filing fee. If the consumer cannot afford the fee, waivers may be available for those who qualify. If the arbitration clause states that the company will pay all the administrative fees, then the consumer pays no fee at all. The company pays the remaining administrative fees and all arbitrator compensation in consumer cases.
For detailed information on fees and costs, consult the fee schedule above.
Frequently Asked Questions
FAQs
What are the AAA Consumer Arbitration Rules?
These rules govern how disputes between individual consumers and businesses are administered. They detail the filing requirements and procedures for consumer arbitration and mediation cases, how a neutral is appointed, how a case proceeds to hearing, and how the final award is issued. The rules are designed to support a fair, efficient, and accessible process for resolving consumer disputes outside of court.
How do I file a consumer arbitration case?
To file a case, one party must submit a Demand for Arbitration, a copy of the arbitration provision naming the AAA or the AAA’s rules from the parties’ contract, and the appropriate filing fee. Any consumer or business may file a consumer case with the AAA, but the arbitration agreement must comply with the Consumer Arbitration Rules and AAA’s Consumer Due Process Protocol.
What types of consumer disputes does the AAA handle?
We administer consumer dispute resolution across many industries and dispute types. Common industries include financial services, hospitality and travel, and insurance. Common dispute types include warranties, online and e-commerce matters, and claims involving the misrepresentation of goods or services.
In consumer arbitration cases, how are fees and costs allocated between the consumer and the business?
For consumer arbitration cases, the AAA fee schedule limits the consumers’ costs, with consumers paying only a capped administrative filing fee. If the consumer cannot afford the fee, waivers may be available for those who qualify. If the arbitration clause states that the company will pay all the administrative fees, then the consumer pays no fee at all. The company pays the remaining administrative fees and all arbitrator compensation in consumer cases.
For detailed information on fees and costs, consult the fee schedule above.
Frequently Asked Questions
FAQs
What are the AAA Consumer Arbitration Rules?
These rules govern how disputes between individual consumers and businesses are administered. They detail the filing requirements and procedures for consumer arbitration and mediation cases, how a neutral is appointed, how a case proceeds to hearing, and how the final award is issued. The rules are designed to support a fair, efficient, and accessible process for resolving consumer disputes outside of court.
How do I file a consumer arbitration case?
To file a case, one party must submit a Demand for Arbitration, a copy of the arbitration provision naming the AAA or the AAA’s rules from the parties’ contract, and the appropriate filing fee. Any consumer or business may file a consumer case with the AAA, but the arbitration agreement must comply with the Consumer Arbitration Rules and AAA’s Consumer Due Process Protocol.
What types of consumer disputes does the AAA handle?
We administer consumer dispute resolution across many industries and dispute types. Common industries include financial services, hospitality and travel, and insurance. Common dispute types include warranties, online and e-commerce matters, and claims involving the misrepresentation of goods or services.
In consumer arbitration cases, how are fees and costs allocated between the consumer and the business?
For consumer arbitration cases, the AAA fee schedule limits the consumers’ costs, with consumers paying only a capped administrative filing fee. If the consumer cannot afford the fee, waivers may be available for those who qualify. If the arbitration clause states that the company will pay all the administrative fees, then the consumer pays no fee at all. The company pays the remaining administrative fees and all arbitrator compensation in consumer cases.
For detailed information on fees and costs, consult the fee schedule above.
