Yes, the car will be ordered specifically for you, and will be delivered to you straight from the dealership. Multiple car models, variants and colors are available under Mahindra subscription-by the year.

Yes, you can select the colour of your car. The timelines for delivering the car to you might depend on the availability of your preferred colour at the car dealerships.

The car will be registered in the name of PrimeMover Mobility Technologies or its supply partners.

The car will be registered with a black number plate. It is a premium category of commercial registration, typically used by high-end hotels and large corporates. It comes with an All India Tourist Permit.

The car will come fitted with all standard accessories that the manufacturer provides as default, for the particular model and variant chosen by you. In addition, we will install a telematics device in the car, for car-safety purposes.

Yes, you can install your own accessories, but you will need to inform us beforehand and get an email confirmation from us. You will install these accessories at your own cost. While returning the car, if the accessory can be removed without materially altering the quality and performance of the car, you can remove it. Else, you will need to return the car with the accessory. Please note that any accessories that can render the manufacture warranty null and void (either partially or fully) are absolutely prohibited.

You can select from 6+ car models available on the Mahindra subscription-by the year website. Next, you need to share some details about you, through which we will confirm your eligibility for Mahindra subscription-by the year. Once that is done, you need to pay a refundable deposit based on the car and usage period that you select, and we will order the car for you. In most situations, we will be able to deliver the car within a month. Prior to delivery, you need to pay the first month’s advance fee.

You will need to share some details about your work, and address with us, to enable us to check eligibility. You can do this on the Mahindra subscription-by the year website by clicking on “Check eligibility” We will revert to you after going through the details shared by you.

In most cases, we expect it to take around 30-45 days, from the payment of refundable deposit to the delivery of the car. For car models/variants/colors that are available only after a waiting period, this could take longer. However, as a bulk buyer of cars, we will do our best to accelerate the process.

You will get regular notifications on the status of your car’s order. In addition, you will be assigned a dedicated concierge who will to help you with any specific queries.

You can cancel your booking even after making the payment, but a cancellation penalty would be levied: Cancellation penalty would be equal to the refundable deposit that you have paid. If the amount already paid by you is more than the cancellation penalty, we will refund the balance to you.

Yes, the person whose driving license and ID proof was provided to us (while placing the booking) needs to be present for delivery

No, you don't need to pay any down payment to get the car. And not even the hefty road tax.

You need to pay a refundable deposit, which varies depending on the car you choose, and also depending on the usage period selected by you. And before taking its delivery, you need to pay the first month’s advance fee.

You need to pay a monthly fee while using the car. You can see the monthly fee and further details by selecting the car of your choice on the home page.

You will pay the first month’s fee 7 days before the delivery of your car. The date of this payment will become the billing cycle date - for subsequent months, you will need to make the payment on or before this date - we will send you an invoice 2 days prior to this. After 7 days of delay in payment (from due date), penalty of INR 5,000 will be charged. After 12 days of delay in payment (from the due date), you will need to return the car. In such cases, any expenses incurred while returning the car will be borne by you.

We will set up an automatic debit mechanism on your bank account, for the duration of the usage period - this automatic debit will happen only as long as you are using the car. We will cancel the automatic debit once you return the car. Before taking the delivery of the car, you will need to sign a few documents (including the user agreement), give us a cancelled cheque of your bank account, and provide us 6 post-dated cheques (3 in case of an unboxed car). We will use the post-dated cheques only after informing you, and only in situations where the automatic debit is not working because of any reason.

Mahindra subscription-by the year gives you an option to acquire and keep the car if you like it. Settlement charge is the amount that you need to pay to acquire it. It varies by the car model, variant and city, and also by the time when you opt to acquire it. It is a pre-determined charge, which you will know before signing up.

Your car will be covered by comprehensive insurance, to take care of damage cases. This works similarly to the zero-depreciation insurance policy that you would otherwise buy for your own car. On every case of damage, your liability would be limited to the difference between the costs incurred to repair the damage and the proceeds from insurance claim. In most cases, this difference will be the “minimum deductible amount” that insurance companies charge for each claim, which is typically less than INR 10,000.

• In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby you could be liable for all damages irrespective of whether or not we are able to claim insurance in such cases. Examples of such situation include, but are not limited to:
• When the User is not in compliance with the laws and/or with terms of Mahindra subscription-by the year’s User Agreement
• When the User is found to be under the influence of alcohol/narcotics while driving
• When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
• When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the car even when it is performing abnormally
• When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
• When there is misrepresentation of information in the driving license and ID proof details shared by the user
• Where there is clear evidence of extremely rash and negligent driving on the user’s part.

Insurance for each month will be paid by you, along with the monthly fee.

You will pay for these (just like you would in your own car)

Mahindra subscription-by the year is an entirely new way of getting a brand new car, without having to buy or own one. It is more flexible than traditional car ownership, and also more affordable. You can get a brand new car of your choice with zero down payment and zero road tax. The car will be ordered specifically for you. And using the car, if you fall in love with it and want to own it, you can acquire (buy) it from us at a pre-determined settlement charge.

Mahindra subscription-by the year is currently available in Bangalore, Hyderabad, Delhi NCR, Mumbai, Pune, Chandigarh, Kolkata, Ahmedabad.

You can customise your usage period while booking the car. Your monthly fee will vary based on your usage period (the longer it is, the lesser the fee). If you decide to extend the usage period while you are using the car, you can do that too, and the reduced fee (for the longer usage period) will get applied.

You will select a usage period while making the booking, and you will need to return the car at the end of that period:

• If you want to return the car before completing the usage period, you can do that too, but you will need to pay the “Accumulated Fee Difference” plus one month of fee. Accumulated fee difference means “monthly fee of your actual period of usage, minus the monthly fee of your originally selected usage period”, multiplied by the number of months of actual usage.
• For example, let’s take a car whose monthly fee is Rs 20,000 for a 24 month usage period, and Rs 22,000 for a 12 month usage period. Now, if you had originally opted for a usage period 24 months, but you return the car at the end of 12 months, the Accumulated Fee Difference would be Rs 2,000 (22,000 minus 20,000), multiplied by 12 = Rs 24,000. If you want to return the car before 12 months (the minimum usage period), a pre-closure penalty is applicable in addition to the Accumulated Fee Difference. Pre-closure penalty is 25% of the pending monthly fees until the completion of 12 months.
• Similarly, if you want to keep the car for longer than your usage period, you can do that too, and your monthly fee will be reduced to reflect the longer period of usage.

You will select a usage period while making the booking, and you will need to return the car at the end of that period:

• If you return the car before completing the usage period, you will need to pay the “Accumulated Fee Difference” plus one month of fee. Accumulated fee difference means “monthly fee of your actual period of usage, minus the monthly fee of your originally selected usage period”, multiplied by the number of months of actual usage.
• For example, let’s take a car whose monthly fee is Rs 20,000 for a 24 month usage period, and Rs 22,000 for a 12 month usage period. Now, if you had originally opted for a usage period 24 months, but you return the car at the end of 12 months, the Accumulated Fee Difference would be Rs 2,000 (22,000 minus 20,000), multiplied by 12 = Rs 24,000. If you want to return the car before 12 months, a Pre-closure penalty is applicable in addition to the Accumulated Fee Difference. Pre-closure penalty is 25% of the pending monthly fees until the completion of 12 months.

Yes, you can acquire (buy) the car at the end of your usage period. You will need to pay a pre-determined “Settlement Charge”, which varies depending on when you choose to acquire it.

Yes, we will help you with the documentation and processing at the RTO.

Mahindra subscription-by the year gives you a flexibility to experiment with different cars. Once you complete the usage period, you can return the car and get a new one from Mahindra subscription-by the year.

Yes, of course! Please treat it as your own car. But please remember that you will continue being liable for the car (and all associated incidents) even when someone else is driving it. Also, this excludes commercial usage of car (e.g., using it as a taxicab, or sub-renting it), which is not allowed.

You are free to drive anywhere in the country. However, we advise you to avoid bad terrains (especially in non-SUV cars) and areas affected by civil unrest.

You can use the car for pretty much all the normal requirements. Abnormal usage (e.g., speed racing, towing/pushing/propelling, transportation of goods or people on commercial basis, transportation of large/heavy/hazardous items) is not allowed.

Your car will come pre-loaded with 25,000 free Kms per year. The average private car in India gets driven for less than 15,000 Kms per year, hence the free Kms will likely suffice in most cases. The excess Kms will be measured and billed on a quarterly pro-rated basis. Also, the unused Kms during a quarter can be carried forward and used later. And if you think that you need more Kms, you can pre-purchase them at a 30% discount (while making your booking). What’s best, we will refund you the amount of pre-purchased extra Kms, if you do not end up using them. See extra Kms charge for all models.

To protect you from any surprises, we charge a flat monthly amount to cover the maintenance, along with the monthly fee. All scheduled services are covered in it. We will pickup the car from you place, get it serviced/repaired, and deliver it back to you. The above maintenance coverage does not include breakdowns (however, breakdowns are generally covered by the manufacturer’s warranty) and normal wear and tear (e.g., tyres, brakes, clutch) If any repair or service is performed at your end in a way that it affects the manufacturer’s warranty on the car, you will be liable for the same.

All periodic maintenance as per manufacturer’s service manual, which include (depending on the manufacturer’s recommended schedule)

Inclusions under maintenance:

• Engine oil top-up
• Other fluids change/top-up
• Air filter replacement
• Fuel filter replacement
• Oil filter replacement
• Tyre rotation

Warranty provided by the manufacturer

Exclusions under maintenance:

• Replacement and maintenance of non-standard accessories such as music system, speakers, antenna, wheel caps, side view mirrors, seat covers, mats, mud flaps, speakers, fog lamps, seat upholstery, etc.
• Repair due to damages caused by user negligence such as running on a flat tyre, not paying heed to oil warning lamp temperature gauge, usage of adulterated or non manufacturer specified standard fuels, consequential damage due to driving post accident, etc.
• Wear-and-tear (e.g., replacement of consumables such as tyres, clutch plates, brake pads and discs etc. much before their standard life is exhausted) Consequential damage due to non adherence of service schedule.
• Pollution Under Check certification and other statutory licenses/clearances as may be required from time to time
• To experience optimal performance from your car, we suggest that maintenance schedules, as prescribed by the manufacturer, be followed. Details on mileage and time schedules can be found in the Owner’s manual provided with your car. Often erratic/delayed maintenance schedules lead to damage to the car, which may also lead to cancellation of the warranty.

If you face any issues with the car’s performance, please inform us. We will have the car picked up from your place, get it repaired, and deliver it back to you. The expenses for such repair, unless it is covered by the warranty from the manufacturer, will be borne by you.

In such cases, please inform us and we will do our best to help you, including arranging road side assistance, if required.

In such cases, please notify us immediately and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.

No, since we work with an empanelled set of insurance providers which makes it easier for us to get the claims processed.

Yes, roadside assistance is included. It covers:

• Mechanical or electrical breakdown
• Battery problems: flat battery
• Key problems: locked keys, lost keys, or broken keys
• Road traffic accident where the car is immobilised.

After you return the car, it will be inspected to assess the wear and tear, taking into account its age and mileage. In cases of “excessive wear and tear” (that is, much beyond reasonable levels), refurbishing charges might be applicable. In case documents/ equipment/keys are missing, charges for repurchase of such items will be applicable. Please note that normal usage of the car is unlikely to create excessive wear and tear. For example:

• Small scratches with a depth of upto 1 mm, and small dents (up to 20mm in diameter) are normal. But scratches that have penetrated to the base coat of paint with visible signs of corrosion, or dents of above 20 mm diameter, will count as excessive wear and tear
• Stone chipping on the surface of headlights (not breaking the glass and not harming the function) is normal. But cracked/malfunctioning headlights will count as excessive wear and tear
• Seats showing general usage and mild de-colouration/lines are normal, but cigarette burns or torn upholstery will count as excessive wear and tear In all cases, we will assess such charges in a fair and transparent manner.
• Also, in case of unboxed car, any pre-existing scratch/dent (that it, a scratch or dent that was already there when the car was delivered to you), will not be counted as excessive wear and tear.