Are you a customer or future customer? Our customer service is here to help you
Do you have a question about your account? Please contact us via this page or by phone on 02 518 88 10. Our staff will be happy to help you. Please note that requests sent directly by e-mail are no longer processed.
Moving or water meter transfer
Download and complete our form: we will update your record.
Your bill
Do you have a question about your bill or your water consumption? Do you want a duplicate bill or a refund?
Direct debit request
Make your life easier: pay your bills automatically by direct debit
Payment plan
Having problems to pay your water bill? Ask VIVAQUA for a payment plan spread over a number of months.
Update your personal data
New phone number or e-mail address? Want to receive your invoices at another address? Need to register a proxy for your invoices?
A leak at home?
In case of leakage, you can benefit from a reduced rate in certain instances
Meters: operating problems or inspection request
Have you noticed a problem with your meter? Would you like to have a technical inspection carried out?
Are you carrying out works?
Are you working on a water or sewer connection? Would you like to have meters installed or removed?
Do you have another question?
You haven’t found an answer to your question? Please, contact customer care
