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If you already use CodeRabbit and can sign in to the app, the in-app support widget is the fastest way to get help. Open it from the Contact Support option in the user profile menu — click your profile picture in the bottom-left corner to reveal it. From there, you can:
  • Start a chat for help from AI and human agents
  • Submit a support ticket directly
  • Open a feature request
Paid-plan users can also open Customer Support Portal from the same menu, under Support Chat. The portal opens in a new tab and shows your organization’s support experience.

Contact Support

Open the in-app support widget to chat with AI and human agents, submit tickets, or request features. Recommended for existing users.

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Support form

Use the CodeRabbit support page if:
  • You’re locked out of your account and can’t access the app
  • You’re not yet a customer and don’t have app access

Support form

Reach out if you don’t have app access yet or are locked out of your account.

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Tips for faster resolution

When reaching out through any channel, include:
  • A clear description of your issue
  • Your GitHub or GitLab organization name, if relevant
  • Any relevant screenshots or logs
Communication should be professional and respectful across all support channels, including Discord, in-app chat, and support tickets. CodeRabbit reserves the right to suspend support access for any abusive or disrespectful communication.

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What’s next

FAQs

Find answers to common questions about CodeRabbit features, billing, and configuration.

Knowledge base

Browse articles and guides in the CodeRabbit knowledge base.

Status page

Check the current status of CodeRabbit services and view incident history.