Hello everyone, I am raising a serious concern regarding how seller performance is evaluated for UK shipments under eBay’s system-generated Estimated Delivery Date (EDD). In my case, I have consistently: • Met handling time requirements • Shipped on time with valid carrier scans • Selected only the predefined shipping services available • Delivered within the declared 10 to 22 working day policy Despite this, buyers are shown a significantly shorter system-generated EDD , which is not directly controlled by the seller. eBay Help clearly states: “The estimated delivery date shown to buyers… is based on various factors, including handling time and the delivery or courier services you offer… The calculation is dynamic…” This creates a critical contradiction: Sellers do NOT set the final EDD • EDD is influenced by system-level factors outside seller control • Buyers rely on the system-generated timeline • INR cases are triggered based on that timeline Additional context (already raised with eBay support): Under an active Service Request (SR# 1-502535434845), this issue has already been formally raised with eBay support, where I clarified that: • Orders were shipped within handling time • Valid tracking with timely carrier scans was uploaded • Deliveries were completed within the declared shipping policy There was no seller-side fault or non-compliance; delays, where applicable, occurred post-dispatch and outside seller control. Multiple cases were closed in seller’s favour, with confirmed delivery and no seller fault.  specifically: Whether INR cases arising solely due to system-generated EDD (despite full seller compliance) can still contribute to account warnings or restrictions Whether such cases can be reviewed in context, especially when they occur in a clustered timeframe linked to external disruptions However, responses received focused only on system recording of BBE, without addressing the core issue of accountability vs system-generated timelines. Core concern: Buyers initiate INR cases based on system-generated EDD, while sellers are evaluated on controllable factors, creating a clear gap between system-driven expectations and seller accountability.This concern is strictly limited to INR cases within BBE evaluation, where there is no SNAD issue or seller fulfilment failure involved. If the final EDD is system-generated and only influenced (not controlled) by seller inputs, then: 👉 On what logical basis are sellers held fully responsible in BBE evaluation, when outcomes driven by system-generated timelines can escalate to account restrictions? This is not a courier issue. This is not a handling time issue. This is a system vs accountability mismatch . When sellers can only: • Select predefined shipping services • Set handling time …but cannot directly control the final EDD shown to buyers, then: 👉 How is seller performance fairly evaluated in such cases? I would appreciate insights from experienced sellers or moderators on how this is handled in practice.   Thank you. The following screenshots show the system-generated EDD appearing before handling time completion, alongside the seller-defined delivery policy.      

Expanding your reach to a global audience on eBay can open up new opportunities for your listings, but it also comes with its own set of challenges. From dealing with shipping logistics to understanding international buyer preferences, it can be quite a journey. What are your best strategies for ensuring your listings are appealing and effective when selling to an international market? How do you handle language barriers, shipping costs, and currency conversions? Share your successes and any lessons learned from your experiences in making your eBay listings attractive worldwide.

Another thread on the topic, but I feel it's important to keep bringing this issue up from every angle and the impact it's having. I posted my story (it's a couple of pages long, but someone was kind enough to post a summary in the comments if you scroll down a bit) on the regular boards - https://community.ebay.com/forum/selling-57920/topic/bbe-automated-metrics-and-the-lack-of-customer-service-162018/ Anyways, it is immensely clear that the BBE system is flawed on a detrimental level. The lack of transparency, proper information in regards to "Service standard policy - bad buyer experience rate" is lackluster at best, as well incorrect information provided, and information withheld. I have noticed a massive growth in similar cases in the past few months on different platforms where, international sellers are being unjustly having their selling privileges restricted. Of course there are many sellers that are deservedly banned from selling, but it is vividly clear that the AI automated metrics is not able to differentiate at any level. That is a problem. Which brings us to another problem, that is customer service. I have through various channels tried to reach what has been said to be the "Hong Kong Department" that supposedly is in charge of the BBE program, as well other specialized teams, or ANY department that isn't the main one in Bangalore that does nothing, but use automated forms. All roads have lead to Bangalore, thus the only logical conclusion I can reach, is that there is no "Hong Kong Department", or specialized teams for BBE. As I've rarely had the need to contact customer service, my picture of it had remained from what it was about 5-10 years ago. Excellent, personal (i.e. human) service with clear dialogue and answers to my inquiries. Well, I can safely say that you can't find a single person that feels that way about the customer service today, and that fact alone is truly a sad, sad outcome. On another note, my service metrics jumped to the three month cycle last month, and my current rate: Jun 2025 - May 2026 Item not as described Sports Mem, Cards & Fan Shop 0/216 = 0.00% (Peers average is 0.05% - I find this number shockingly low, that's 1 out of 2000 transactions on average) Collectibles 0/1483 = 0.00% (You and your peers average is 0.00% - Okay...There's definitely something funny going on here) Item not received International: Matured Region 16/1658 = 0.97% (Peers average is 0.24% - I do find this number low as well, but no as extreme as the INAD's) International: Emerging Region 0/41 = 0.00% (No peer benchmarks) As to why "Seller Unfulfilled" is not visible to view, I do not know (which was my issue, if you read my original post, many of whom deemed to be a novel). I do find these numbers troublesome in the sense that the automated metrics have been turned up to 11 and sellers will keep dropping like flies in order for these averages to stay that low. No business or person is infallible to that degree, and these numbers are unrealistic in my opinion. If you disagree, I would love to hear your point of view. I have a tendency to ramble, and I could probably make this the second novel of a series, but my main point of this would be; Instead of customer service saying nothing can be done, how about forwarding the complaints, from YOUR sellers, that this is impacting instead of throwing them under the bus and not assisting them in any way. This growing BBE epidemic, which will keep growing until someone far enough up on the food chain is actually provided with this information and looks into the matter. Time for eBay to get proactive in solving the issue instead of waiting until enough harm has been caused for them to react. Every problem has a solution, even this one. While I do believe it will be corrected eventually, it might be years or decades before eBay does the right thing. Heck, we might be exploring Uranus by that time. Would be great to have respectful discussion, be it if you agree or disagree, or if you've tried or been able to (seems impossible, to say the least) reach anyone inside eBay on a higher level to bring this matter to light. Gamestop might be a few more years away still. JOKING. howe1850

Hello, eBay community leaders! I’ve been an eBay seller for over 9 years and have made more than 5,000 sales. I diligently follow all requirements and know all the rules, which is why I’ve been selling consistently for 9 years without ever running into any trouble. My account has been permanently suspended due to the BBE policy, and my dashboard has disappeared. I firmly believe this is an unfair algorithm error that does not reflect my actual performance. Over the past 90 days, I’ve completed over 120 successful sales. The system flagged me as a violator for 3 BBE violations (INR transactions), but 2 of these 3 items have already been successfully DELIVERED to buyers: Order ID: 267088970294 — Tracking Number: LA064084343UA — Status: DELIVERED.

Hello everyone! I'm a small seller from Ukraine who was faced with a selling restriction due to low BBE rates. In a year of working on eBay, I've only had 151 sales, all of which have 100% positive feedback. In October, I received a notification that my account was below the BBE system's 8.1% threshold. To be honest, I didn't even know this policy existed until I received the notification.   I had four transaction defects, two of which involved buyers asking to cancel the order because they didn't know how. eBay support assured me that canceling the order "at the buyer's request" wouldn't count toward my statistics, but that turned out to be incorrect. In one order, a partial refund was agreed upon with the buyer, but they didn't accept the offer within two days. I could only resubmit the request through support, where they told me it would count toward my defects. Is that fair? The fourth defect was sent to a buyer in Brazil; their order was stuck at customs because they didn't want to pay the customs fee. A dispute was opened for non-receipt, which I ultimately won, but it was still counted toward my BBE statistics. Fair?   The most annoying thing about all of this is that the entire way from the first warning to the block, support assured me that everything was fine with my account, keep working, the BBE system is more about recommendations. And my account will definitely not be punished very severely for such violations.   To normalize my performance, they recommended getting as many successful orders as possible. This seems logical, but a seller like me who makes 10-15 sales per month is evaluated on the same level as stores that make thousands of shipments during the evaluation period. So, to reach the standard, I needed to make more than 100 sales per month, which is impossible. I also noticed that after the first warning, views and orders on my account dropped by 3-4 times.   On November 25th, I received a notification that eBay had decided to permanently restrict my sales. Appeals were filed, but they were dismissed with formulaic responses, most likely without the intervention of a living person.   The most annoying thing is that the support specialist assured me the whole time that everything was fine with the account and that I had nothing to worry about.     I like eBay, but I think the new BBE policy is too strict and unfair for sellers. I hope eBay listens to small sellers and gives them a chance to improve and show that they deserve to be part of the community.   Thank you for your attention, peaceful skies!

Hi everyone! I just want to start selling my soccer cards from UAE on eBay but there are two major obstacles to do so, in my understanding: Trade license is required to operate from UAE Shipping Could someone explain me from their experience what is required to sell internationall from UAE? So I do need to set up a company for this purpose? And what about receiveing payments? How do you ship anything from UAE? UPS, FedEx and DHL are charging around 380 AED for a 20g envelope shipment to EU. Will apreciate your help!

Hi everyone, I’m looking for some guidance or an escalation from a Community Lead regarding my payout schedule.   I’ve been selling on eBay for over 7 months with a clean track record and zero unresolved cases. Despite this, my funds are consistently held for 8 days after delivery.   I am aware that my "Tracking uploaded on time and validated" metric recently dipped to 92%, but I have corrected my shipping workflow, and my projected status for the next evaluation is now back above the 95% threshold.   I’ve tried reaching out through the automated assistant, but it only offers an email option and provides scripted responses stating the process is "automatic."   As an established seller, I would like to request a Manual Risk Review of my account to move me to the standard payout cycle. Could a moderator please help me get this in front of the Payments/Risk Team?   Thank you for your time. slrdirect

Hi, I am writing regarding the recent permanent selling restriction placed on my account under eBay’s Bad Buyer Experience (BBE) evaluation. I have been an active eBay seller for over 8 years with a strong feedback record and no prior violations until December 2025. This situation is very concerning to me. Recently, an order was delivered in damaged condition due to transit issues. The buyer did not contact me prior to leaving negative feedback and opening a return request. I processed a full refund immediately and did not request the item to be returned, which resulted in a financial loss on my end. I also reported the issue to the postal service, and they acknowledged the damage during transit. Despite this, the transaction was counted as a defect. As a result, my defect rate has increased to 6.1% (2 defects out of 49 orders), both linked to the same buyer. I have already submitted multiple appeals, but unfortunately, the restriction remains in place. Given my long history of compliant selling and the circumstances beyond my control, I kindly request a reconsideration of my case. I would appreciate your review and guidance on how this issue can be resolved.

I am seeking some help regarding my seller (BBE). I am a low-volume seller and my metrics have recently taken a hit that has put my account into permanent selling restriction, despite the issues were resolved. Here is the situation: I have had 11 total sales over the last few months. Two of these transactions were ,,delayed,, due to the conflict in the Middle East, which caused major disruptions to postal services between US and Europe. The buyers opened "Item Not Received" (INR) cases for both of these orders. I resolved both cases immediately, and both packages were successfully delivered few days after. Despite the cases being resolved and the items being delivered, my BBE score has spiked significantly due to these two instances. Because my total sales volume is quite low, these two cases represent a disproportionately high percentage of my metrics. I mailed ebay CS many many times after every warning mail about my numbers, what should i do or if i can get manualy deleted those 2 cases. Always got same formulated answers and unnecessary recommendations, not any help. Last 4 days i messaged CS and agent told me your account is OK and they dont see any selling restrictions. One day after that all my listings were ended and my ,,selling privilege,, gone. I lost 10 years old account with 100% positive feedback for nothing basically. Does anyone have advice/help if theres any way to appeal or something what can i do?

Hello eBay Community, I’m reaching out to see if anyone has had a similar experience with eBay’s  Bad Buyer Experience (BBE)  evaluation, specifically regarding  permanent selling restrictions . I’ve been a seller on eBay for over 13 years with an excellent feedback rating and no prior violations. However, my account has recently been  permanently restricted  from selling due to BBE, despite the fact that all cancellations on my account were related to shipping limitations to the United States, which were fully disclosed and proactively managed. Here are the key facts: I received  written confirmation  from an eBay supervisor (Scott, from the Customer Service Leadership Team) stating that cancellations due to  shipping address limitations  wouldn’t negatively affect my metrics. I also implemented a  high domestic U.S. shipping rate  to prevent unwanted purchases from U.S. buyers, which was  explicitly permitted by eBay . All cancellations were linked to  temporary suspension of shipping  from Serbia to the U.S., and I did everything to ensure transparency with buyers. Despite this, my account was  permanently restricted , and I am seeking  advice or similar experiences  from others in the community. Have any of you encountered something like this? How did you resolve it? I’ve reached out to eBay Trust & Safety, but I am still awaiting a final resolution. Any help or suggestions would be greatly appreciated! Thanks in advance, Goran