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The agentic AI customer service
platform for complex support
Tackle complex support across channels with collaboration, account context and AI.
Trusted by 10,000+ teams
Channels, teams, tools, and workflows. One connected platform where humans and AI work together.
Bring email, chat, Slack, voice, socials, and WhatsApp into one workspace with unified history. Your team works from a single queue, and AI reads context across every channel to resolve conversations, wherever they start.
Every conversation is multiplayer. Pull in teammates with internal notes, Slack threads inside Hiver, and linked Jira or Linear issues. Assign tasks to AI Agents, and they work with your team just like a human would, whether that's updating tools, keeping docs current, or looping in finance for approvals.
Connect Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API. Context from your stack surfaces right inside the ticket for your team, and AI uses it to pull the right info and respond accurately, every time.
Set rules for routing, triage, SLA alerts, and cross-tool updates. For work that needs judgment, AI Agents follow your Agent Operating Procedures, running multi-step actions across your CRM, ERP, and every other system.
Multi-step requests. Cross-tool updates. API calls. AI runs it all.
Describe what should happen when a request comes in, in plain language. Login error? It reads the code, calls the API to refresh the token, creates a ticket in Jira and confirms the fix.
AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all. If your team can see it in a browser, our agent can too.
AI Agents learn from your institutional knowledge wherever it lives: past tickets, Slack, Confluence, Notion, Sheets, PDFs, URLs. Agents also flag docs that have drifted from reality and keep them auto-updated.
Build your AI Agent once. It works every channel: email, chat, Slack, WhatsApp and more. Same procedures, same quality, wherever the request lands.
A digital coworker that triages tickets, drafts replies, executes tasks, and suggests next steps.
AI routes and tags every request, drafts the reply, maps the resolution steps, and executes any tasks you ask it to.
A help center that writes itself, learning from tickets to fill gaps and keep answers accurate.
AI finds the answers hiding in resolved conversations and turns them into published articles.
Surface insights, ensure quality, and
monitor customer health
AI Insights
AI categorizes every conversation, regardless of your tagging taxonomy, into topics and subtopics that reveal what’s driving your support volume.
Customer Intelligence
See customer health and sentiment in one view, pulled from your tickets, CRM, customer calls, and product usage. Get alerted the moment health deteriorates or sentiment shifts.
AI QA
AI QA grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.
Surface insights, ensure quality and monitor customer health
AI Insights
AI categorizes every conversation, regardless of your tagging taxonomy, into topics and subtopics that reveal what’s driving your support volume.
Customer Intelligence
See customer health and sentiment in one view, pulled from your tickets, CRM, customer calls, and product usage. Get alerted the moment health deteriorates or sentiment shifts.
AI QA
AI QA grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.
You shouldn't have to trust AI blindly. Now you don’t.
Guardrails
Decide when AI steps in, when it should hand off and set the bar for what needs human review.
Observability
See every conversation AI works through and every action it takes across your systems.
Feedback loop
AI gets sharper with every conversation, every resolution, and every human reply.
Hear from 10,000+ teams on Hiver
that are winning in the age of AI
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Run support your way. Pick Hiver Omni
or Hiver in Gmail.
Hiver Omni
Deliver omnichannel support with AI, cross-team
collaboration, and workflows that handle the
complexity your team deals with every day.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared
inboxes, handle complex requests, and respond faster
with AI, all without having to leave your inbox.
The company you can trust
Enterprise-grade AI infrastructure with built-in,
security, privacy, and compliance.
Trusted by 10,000+ teams for complex, high-stakes support
Millions of complex requests resolved till date
484,070,281
