Last Updated: 6 July 2026
These Terms of Service (“Terms”) govern your access to and use of the software platform and services provided by Hostify.com, Inc. (“Hostify”, “we”, “us”, or “our”), a Delaware corporation located at 16192 Coastal Hwy, Lewes, DE 19958, United States.
By creating an account or using the Hostify platform, you (“Customer”) agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
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“Customer” means any individual or entity that accesses or uses the Hostify platform.
“Property” means an apartment, house, or other accommodation managed by the Customer through the platform.
“Guest” means a person who books or stays at a Property managed through the platform.
“Services” means the property management software and related services provided by Hostify in a hosted environment.
“Customer Data” means any data submitted to the platform by the Customer, including personal data of guests and staff.
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Hostify provides property management software functionality including:
Hostify does not guarantee any specific occupancy rate, business outcome, or earnings from use of the platform. Hostify is not responsible for the quality, safety, or condition of any Property, nor for the conduct of any Guest.
2.1 Service Level Commitment Hostify will use commercially reasonable efforts to make the platform available with a target uptime of 99.5% measured monthly, excluding scheduled maintenance (of which Hostify will provide reasonable advance notice) and events outside Hostify’s reasonable control. If Hostify fails to meet this target in a given month, the Customer’s sole and exclusive remedy is a service credit equal to 5% of that month’s fees for each full percentage point of shortfall, up to a maximum of 25% of that month’s fees. Full SLA terms, measurement methodology, and credit request procedures are available at hostify.com/sla.
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Customers must register with a valid dedicated email address. Each authorized user must have a unique login. Password sharing between users is prohibited. Customers are responsible for all activity that occurs under their account and must notify Hostify immediately of any unauthorized access.
Customers must not use the platform to:
Hostify reserves the right to suspend or terminate any account that violates these restrictions.
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5.1 Customer Data Rights Customers retain ownership of their Customer Data. By using the platform, Customers grant Hostify a limited, non-exclusive licence to store, copy, and transmit Customer Data solely as necessary to provide the Services.
5.2 Controller / Processor Relationship Where Customers collect and submit Guest personal data through the platform, the Customer acts as the data controller and Hostify acts as the data processor. Hostify’s processing of Guest data on behalf of Customers is governed by the Hostify Data Processing Agreement, which forms part of these Terms.
5.3 Privacy Policy Hostify’s collection and use of personal data is described in the Hostify Privacy Policy available at hostify.com/privacy-policy. This includes a description of Hostify’s practices with respect to applicable U.S. state privacy laws (including the California Consumer Privacy Act, as amended, and comparable state laws) in addition to its GDPR-related commitments.
5.4 Security Incident Notification In the event Hostify becomes aware of a confirmed breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data or Guest data, Hostify will notify the Customer without undue delay, and in any event within 72 hours of becoming aware of the incident, consistent with the notification timeframe set out in the Privacy Policy.
5.5 International Transfers Customer Data may be processed and stored in countries other than the Customer’s country of residence. Where required by applicable law, Hostify implements appropriate safeguards for such transfers, including Standard Contractual Clauses where applicable.
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Hostify may use artificial intelligence and machine learning technologies provided by third-party sub-processors to power certain platform features and functionality. A current list of relevant sub-processors is available at hostify.com/subprocessors. Hostify will not use Customer Data or Guest data to train generalized AI or machine learning models without the Customer’s express written consent.
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Customers are billed monthly via credit card. All fees are due in advance and stated exclusive of applicable taxes unless otherwise indicated. Customers are responsible for all sales, use, value-added, goods and services, or similar taxes (including VAT and GST) associated with their purchase, other than taxes based on Hostify’s net income. Where a reverse-charge or similar self-assessment mechanism applies, the Customer is responsible for accounting for such tax directly to the relevant authority. Fees are billed in the currency specified at checkout. Failure to pay may result in suspension of access. Termination of an account does not waive any outstanding payment obligations. Fees are non-refundable except as required by applicable law.
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Hostify and its licensors retain all rights, title, and interest in the platform, including all software, design, trademarks, and content. Nothing in these Terms transfers any intellectual property rights to the Customer.
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9.1 Each party agrees to keep confidential any non-public information received from the other party (“Confidential Information”) and to use it only for purposes permitted under these Terms. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party prior to disclosure, or is independently developed without reference to the disclosing party’s Confidential Information.
9.2 This confidentiality obligation survives for a period of three (3) years following termination of these Terms, except with respect to trade secrets, which remain protected for as long as they qualify for trade secret protection under applicable law.
9.3 A party may disclose Confidential Information where required by law, regulation, or a valid order of a court or other governmental authority, provided that, where legally permitted, it gives the other party reasonable advance notice to allow it to seek a protective order or other appropriate remedy.
9.4 Upon termination of these Terms and upon written request, each party will return or destroy the other party’s Confidential Information in its possession, except for copies retained in routine backup files or as required by applicable law or bona fide document retention policies.
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THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. HOSTIFY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HOSTIFY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) HOSTIFY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO HOSTIFY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise).
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12.1 Termination for Convenience Either party may terminate these Terms for convenience by providing the other party with at least thirty (30) days’ prior written notice.
12.2 Termination for Cause Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days after receiving written notice describing the breach.
12.3 Effect of Termination Termination does not relieve the Customer of any outstanding payment obligations. Upon termination, Customers may request export of their Customer Data within 30 days. After that period, Hostify may delete Customer Data unless retention is required by law.
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Hostify may update these Terms from time to time. Customers will be notified of material changes by email or via the platform at least 30 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
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14.1 Governing Law These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
14.2 Dispute Resolution Except where mandatory consumer protection laws of the Customer’s jurisdiction provide otherwise, any dispute, controversy, or claim arising out of or relating to these Terms shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, for Customers located outside the United States, by the International Centre for Dispute Resolution (ICDR) under its International Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware, and proceedings shall be conducted in English. Either party may seek interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm pending the outcome of arbitration.
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(a) Entire Agreement and Order of Precedence: These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between the parties regarding the subject matter herein. In the event of a conflict, the following order of precedence applies, from highest to lowest priority: (i) the Data Processing Agreement (solely with respect to the processing of personal data), (ii) these Terms, and (iii) the Privacy Policy.
(b) Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
(c) Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
(d) Assignment: Customers may not assign their rights under these Terms without Hostify’s prior written consent. Hostify may assign its rights in connection with a merger, acquisition, or sale of assets.
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CONTACT
Hostify.com, Inc. 16192 Coastal Hwy Lewes, DE 19958 United States info@hostify.com
