Patient portal
The FollowMyHealth patient portal is used with your Northwell account to give you more access to your personal medical records—from Northwell and other medical providers—and more control over your health care.
With the patient portal, you can:
- View prescriptions and lab results
- Access notes from doctor appointments
- Email your physician directly
- View discharge instructions after a hospital stay
Medical records
As a patient, you have the right to access your medical records. Copies of medical records are available to patients and physicians with the proper authorization. Our Health Information Management Office can help—call (212)/(516) 562-4260.
Support groups
Amputee support group
Our amputee support group helps amputees and their caregivers adjust to the new normal, meet others and access resources. To learn more or sign up, call (516) 562-4750 or email [email protected].
Bereavement support group
This group provides a safe space for individuals to share their emotions and experiences with others who have lost a loved one. To learn more or sign up, call (516) 562-4750 or email [email protected].
Cardiac support
Cardiac support groups and topics include:
- Living with heart failure
- Learn and share cardiac
- LVAD and heart transplant
- Pacemaker and implantable cardioverter defibrillator
- WomenHeart of Nassau/Queens
Call cardiac patient education at (516) 562-8461 for more details.
Caregiver support group
The caregiver support group offers a safe and caring place for people to learn, share and gain emotional support from others caring for a loved one. To learn more or sign up, call (516) 562-4750 or email [email protected].
Circle of Friends brain aneurysm support group
Circle of Friends offers education, support and resources for brain aneurysm survivors. Family members, caregivers and all others interested are welcome to attend.
For additional information or to RSVP, contact coordinator Gabrielle Mauro at (516) 562-3815 or [email protected].
Maternal/child support
Support groups and programs for new and expectant parents include:
- Breastfeeding—free support group, online breastfeeding and prenatal classes through Baby University
Call (516) 562-4447 for breastfeeding helpline. - NICU Sibling
Call (516) 562-3843 for more details. - NICU Family Connection—weekly knitting and other therapeutic activities
Call (516) 562-3843 for more details. - Monthly family and sibling tour of Katz Women’s Hospital
Call (516) 562-3843 for more details. - 3 Katz North bedside knitting program
- Tender Loving Care (TLC) Foundation Chapter, NICU Family
Call (516) 562-3843 for more details. - Pregnancy and early infant bereavement
Call (516) 562-8415 for more details.
Orthopedic support
Orthopedic classes include:
- Joint class
Call (516) 562-4865 for more details.
Stroke Support Group for Survivors and Caregivers
This group offers education, support and resources for stroke survivors. Family members, caregivers and all others interested are welcome to attend.
Call (516) 562-4947 for more details.
Support services
Access to health services is provided for those with communication needs or impairments.
We provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery.
We offer a free referral and assistance center to help seniors and their families find and access services.
Patient satisfaction
Our top priority is providing you with the very best care. About two weeks after you leave the hospital, we will send you a questionnaire regarding the care you received at North Shore University Hospital. Please take a few moments to complete and return it in the envelope provided. Your feedback is extremely valuable and will help us continue to improve the quality of care for all patients.
You may also be selected to participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey after your discharge. This survey, backed by the U.S. Department of Health and Human Services, asks multiple-choice questions about your hospital stay and measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
Insurance & billing
Have questions about medical insurance and billing? We’re here to help.
Appealing a discharge decision
Your physician determines when you are ready to be discharged. Remember, being discharged doesn’t necessarily mean that you are completely well—it only means that you no longer need hospital services. If you disagree, you or your representative can appeal the doctor’s decision.
If you are a Medicare patient, be sure you are given a notice called An Important Message from Medicare by the hospital’s discharge planner or caseworker. This details your rights to remain in the hospital for care and provides contact information to appeal a discharge decision.
Patients’ Bill of Rights
Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights.
