Resolved -
After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 25, 14:47 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
Jun 25, 13:29 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 25, 12:59 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Jun 25, 12:50 PDT
Investigating -
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
Jun 25, 12:29 PDT
Resolved -
This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 24, 05:33 PDT
Investigating -
We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
Jun 24, 05:18 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 17, 13:28 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.
Jun 17, 12:44 PDT
Investigating -
Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.
Jun 17, 12:34 PDT
Resolved -
From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 16, 16:00 PDT