ROI and Metrics

ROI and Metrics | News, how-tos, features, reviews, and videos

Why is it so hard to measure the ROI of AI?

Everyone is losing money on AI. Every company is making money on AI. AI is having no impact on productivity. It's having a huge impact. It's disruptive. It's not disrupting anything. Why is it so hard to get a straight answer when it comes to the returns on AI?

By Maria Korolov

Jul 8, 202610 mins

BudgetingC-SuiteCIO

Addressing consequence blindness

By John Reuben

Jul 2, 202610 mins

AnalyticsIT LeadershipROI and Metrics

The AI adoption spending spree is over. Time to focus on value.

By Grant Gross

Jun 12, 20265 mins

Artificial IntelligenceROI and Metrics

Linux Foundation targets AI’s cost-management problem with Tokenomics Foundation

By Anirban Ghoshal

Jun 8, 20264 mins

Artificial IntelligenceIT LeadershipROI and Metrics

Articles

Ways CIOs can prove to boards that AI projects will deliver

Disappointing returns from emerging technology mean CIOs are changing course and working more closely with their business peers to ensure AI initiatives produce measurable value.

By Mark Samuels

Apr 22, 2026 8 mins

C-SuiteCIOIT Strategy

The metric missing from every AI dashboard

Most organizations know how fast AI is moving. Fewer are watching what it's doing to their workforce.

By Maruf Ahmed

Apr 20, 2026 8 mins

Artificial IntelligenceROI and MetricsStaff Management

AI doesn’t create ROI. Organizations do.

Task-level productivity gains are real and proven, so why does value disappear before it reaches the bottom line? Here’s what it takes to capture it.

By Mihai Strusievici

Apr 20, 2026 4 mins

Artificial IntelligenceIT StrategyROI and Metrics

Why AI systems fail at scale and what you should measure instead of model accuracy

A model can be 95% accurate and still be a disaster if it’s too slow or drifts. Don't just watch the model — watch the plumbing, the data loops and the blast radius.

By Sayali Patil

Apr 15, 2026 7 mins

Artificial IntelligenceIT LeadershipROI and Metrics

KPMG report finds enterprise disconnect between AI and its ROI

Analysts point to many reasons for the challenge in achieving ROI for AI, but much of the issue is that it is replacing services that have never been effectively measured.

By Evan Schuman

Apr 10, 2026 7 mins

KPMGProfessional ServicesROI and Metrics

AI token freeloaders are coming for your customer support chatbot

Users are tricking enterprise chatbots into performing complex AI computations unrelated to customer support, with potentially costly governance and ROI ramifications.

By Evan Schuman

Apr 9, 2026 10 mins

ChatbotsNatural Language ProcessingROI and Metrics

AI often doesn’t deliver ROI for IT departments either

A Gartner survey reveals the bulk of AI projects in I&O stall before they achieve ‘meaningful’ quantitative returns.

By Paul Barker

Apr 7, 2026 4 mins

Artificial IntelligenceIT LeadershipROI and Metrics

Why delivery drift shows up too late, and what I watch instead

Delivery issues shouldn't arrive with a bang, but too often they do.

By James Grafton

Mar 30, 2026 8 mins

IT GovernanceIT LeadershipROI and Metrics

The Davos reality check on AI ROI: Why tools don’t pay off until work changes

CIOs and CISOs can raise the odds of payoff by treating AI as an operating-model change with hard metrics, stage gates and security controls.

By Nikhil Mungel

Mar 16, 2026 8 mins

Artificial IntelligenceIT LeadershipROI and Metrics

Why senior management loses confidence in AI before it reaches scale

The overlooked role of metric governance in enterprise adoption

By Ritish Chugh

Mar 13, 2026 9 mins

Artificial IntelligenceIT GovernanceROI and Metrics

5 metrics to drive successful AI outcomes

More than half of enterprises say their AI projects have fallen short. Here’s what tech leaders must do differently.

By Robert Mitchell

Mar 11, 2026 11 mins

BudgetingC-SuiteCIO

5 tips for communicating the value of IT

From shifting to a top-line mindset to sharpening storytelling skills, IT leaders must hone how they market IT’s contributions to shake off any cost-center perceptions business leaders might have.

By Mary K. Pratt

Mar 10, 2026 9 mins

Business IT AlignmentIT LeadershipROI and Metrics

View all

Why is it so hard to measure the ROI of AI?

Addressing consequence blindness

The AI adoption spending spree is over. Time to focus on value.

Linux Foundation targets AI’s cost-management problem with Tokenomics Foundation

Tokenmaxxing: When AI adoption metrics go bad

CIOs should beware the AI confidence trap

AI-driven layoffs aren’t making business sense

Nearly every enterprise is investing in AI, but only 5% say their data is ready

How CIOs use AI agents to accelerate revenue growth

Articles

Ways CIOs can prove to boards that AI projects will deliver

The metric missing from every AI dashboard

AI doesn’t create ROI. Organizations do.

Why AI systems fail at scale and what you should measure instead of model accuracy

KPMG report finds enterprise disconnect between AI and its ROI

AI token freeloaders are coming for your customer support chatbot

AI often doesn’t deliver ROI for IT departments either

Why delivery drift shows up too late, and what I watch instead

The Davos reality check on AI ROI: Why tools don’t pay off until work changes

Why senior management loses confidence in AI before it reaches scale

5 metrics to drive successful AI outcomes

5 tips for communicating the value of IT

Resources

How IT leaders can navigate the new era of work

Maximize Productivity with AI workstation laptops

Evaluating the future of the AI PC