The Kitomba Blog

The latest tips, industry news and business advice.

How to upsell and cross-sell services without feeling pushy

The word "upsell" can make even the most experienced salon owner cringe a little. It conjures images of scripted sales...

Getting a new client through the door is a win worth celebrating. But the real opportunity lies in what happens next....

Retail can feel like a tricky subject for many salon owners and their teams. Nobody wants to come across as pushy, and...

If "SMS sender ID ban" has been floating around your feed this week, you're probably wondering whether your...

Nobody gets into the salon business because they love chasing clients for money or having uncomfortable conversations...