Introducing MSP360 Tickets: Free Ticketing for MSPs
We're excited to announce MSP360 Tickets – native MSP ticketing solution built into the MSP360 platform, alongside Managed Backup, Managed Backup for M365/Google, RMM, and Managed Connect.
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Blog articles
MSP360 News and Best Articles
MSP360 9.6: Proxmox Backup, Web Restore & Fast Search
We are excited to announce a release of Managed Backup 9.6. With this release we introduce host-level backup for Proxmox VE along with two big improvements that make the restore process much easier and faster.
MSP360 RMM Gets a Public API for Dashboards, PSA, and BI Tools Integration
With the recent release of MSP360 RMM, we've added a public RMM API.
MSP360 RMM data that used to live only inside the MSP360 Management Console can now flow into the systems your team already runs – custom dashboards, PSA platforms, and BI or reporting tools.
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MSP University
Educational Content for MSPs and IT ProsGetting Started with MSP360 Tickets
MSP360 Tickets is a ticketing system built into the MSP360 Management Console. It lets you track support issues across your customers' devices, either by opening tickets yourself or by having Backup and RMM incidents open them automatically.
This guide covers what you need to start, how to create and work with tickets, how to turn incidents into tickets without manual entry, and how to give end users access to their own tickets.
MSP360 RMM Gets a Public API for Dashboards, PSA, and BI Tools Integration
With the recent release of MSP360 RMM, we've added a public RMM API.
MSP360 RMM data that used to live only inside the MSP360 Management Console can now flow into the systems your team already runs – custom dashboards, PSA platforms, and BI or reporting tools.
Upcoming Local Backup for Microsoft 365 and Google Workspace
We’re excited to announce that MSP360 is currently working on local storage support in its Microsoft 365 backup and Google Workspace backup solution.* Continue reading
On-demand content
Best and Free Downloadable Assets
Best Backup Exec Alternatives in 2026: A guide to choosing the right solution
Backup Exec has officially entered its end-of-life phase and many are left scrambling for the best Backup Exec alternative. Cloud Software Group ended sales on March 31, 2026. Full end of life hits on April 30, 2029 – which means you still have time, but not the kind that lets you ignore this till Q4 2028.
MSP360 2025 State of Managed Backup
We surveyed over 150 MSPs throughout the globe to understand how the managed backup landscape is changing. The findings show what clients expect from a modern service, what challenges MSPs face when scaling their backup offering, and which practices lead to stronger outcomes.
MSP Workflow: Core Tasks Streamlined by Backup and RMM Solutions
MSPs play a crucial role in ensuring the smooth functioning of IT systems for their clients. Here at MSP360, we understand the importance of routine maintenance and monitoring in maintaining optimal performance and security. That’s why we’ve outlined the key tasks MSPs should perform and the importance of each workflow to help MSPs deliver top-notch IT support.
Success stories
MSPs Solving Business Challenges
A Brazilian MSP Increased its Brand Awareness and Security with MSP360
As a company founded in 2008 to provide managed services for Linux and Windows servers, PLSS Soluções has plenty of experience in performing backups. But what it lacked until switching to MSP360 was a backup solution that not just kept clients' data safe, but also helped PLSS Soluções pursue its business goals of higher profit margins and stronger brand awareness. Continue reading
How a Small MSP Caters to Unique Client Needs with MSP360
For many MSPs, the ability to be flexible, and to cater to each client’s unique requirements, is essential for business success. Every customer is different, and each one may require different services and tools. Continue reading
Irish MSP Turns to MSP360 for Reliable Microsoft 365 Backups
If you’re an MSP who provides managed backup services, your worst nightmare probably goes like this: A client experiences a disruption and needs data restored. But when you go to perform the restoration, you discover that you can’t, because the data wasn’t backed up properly – even though your backup tools told you it was. Continue reading
Webinars
Webinars with Industry Experts
What’s New in MSP360 Managed Backup
Join us for the latest MSP360 webinar, where we'll discuss recent updates to MSP360 Managed Backup.
Manual vs Automation: Finding the Right Balance in MSP Solutions
Automation should make your life easier. But for many MSPs, it's done the opposite. The real challenge isn’t whether to automate, but what to automate and what should stay firmly under human control. Watch our webinar to find the right balance.
From Backup to Resilience: How MSPs Are Preparing for 2026
This webinar will explore the findings of MSP360’s ‘2025 State of Managed Backup Survey’ that captures what your peers are experiencing right now. You’ll learn where other MSPs are struggling with backup and recovery, what’s working, and how organizations like yours are adapting their service strategy to stay ahead. Continue reading
