Best Cloud IVR Solutions
Best cloud IVR solutions are SparkTG, IVR Guru, MyOperator, and Genesys. Now allow your employees to attend the calls from remote locations and use all the IVR features with the applications.
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Most Popular Cloud IVR Solutions
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List of 20 Best Cloud IVR Solutions
Contenders | 2026
Product Description
Sarv is offering a powerful platform to create and send beautifull personalized email campaigns with advanced features like automation, drag-n-drop editor, A/B testing, and advanced metrics. Read More About Sarv
Sarv Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- A/b Testing
- Api Integration
- Analytics And Reporting
- Event Triggered Email
- Email Templates
- Drip Campaigns
- Survey Management
- Segmentation
- View all Features
Sarv Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Product Description
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read More About Servetel (by Acefone)
Servetel (by Acefone) Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Number Portability
- Call Analytics
- Call Recording
- Multi Level Ivr
- Api Integration
- CRM Integration
- Call Forwarding
- Voice Broadcasting
- View all Features
Servetel (by Acefone) Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Product Description
Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel
Exotel Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Queuing
- Ivr System
- Call Tracking
- Click To Call
- Virtual Numbers
- Call Routing
- Real Time Notifications
- Multi Level Ivr
- View all Features
Dabbler
$ 111
Per 3 Months
Believer
$ 222
Per 12 Months
Influencer
$ 550
Per 12 Months
Exotel Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Shivaami is an authorized Google Cloud Partner that offers Google Workspace, formerly known as G Suite, a cloud-based productivity and collaboration suite developed by Google. It includes a variety of applications such as Gmail, Google Drive, Docs, Sheets, etc. Read More About Shivaami
Shivaami Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Third Party Integrations
- Role Based Access Control
- File Sharing
- Mobile Access
- Instant Messaging
- User Management
- Video Conferencing
- Document Collaboration
- View all Features
Business Starter
$ 72
User/Year
Business Standard
$ 144
User/Year
Business Plus
$ 216
User/Year
Enterprise Starter
$ 120
User/Year
Shivaami Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, you can easily manage your business communications from anywhere in the world. Read More About AVOXI
AVOXI Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Monitoring
- Call Analytics
- Call Whispering
- Sms Messaging
- Call Recording
- Auto Attendant
- Call Routing
- Voicemail
- View all Features
Genius Contact
$ 20
User/Month
Genius Enterprise
$ 40
User/Month
AVOXI Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Knowlarity is a leading cloud telephony solutions provider in India, enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read More About Knowlarity
Knowlarity Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Forwarding
- CRM Integration
- Live Call Monitoring
- Sms Integration
- Multi Level Ivr
- Call Analytics
- Ivr System
- Real Time Reporting
- View all Features
Advance Plan
$ 187
Per Year
Premium Plan
$ 380
Per Year
Premium Plus Plan
$ 667
Per Year
Knowlarity Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Product Description
SparkTG is a cloud-based contact center solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking with real-time dashboards, reports & recordings. Read More About SparkTG
SparkTG Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Call Forwarding
- Voicemail
- Auto Dialer
- Call Tracking
- Real Time Reporting
- Api Integration
- Multi Level Ivr
- View all Features
VCC Start Up
$ 11
User/Month
SparkTG Features and Usability-Based User Satisfaction Score
Emergents | 2026
Generate Higher Number Of Leads With Auto Dialer
Product Description
Auto dialer from CallCenterHosting is a multi-purpose outbound tool that generates the maximum number of leads and enhances overall call center productivity. Sign up for a 7-day free trial! Read More About CallCenterHosting Auto Dialer
CallCenterHosting Auto Dialer Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Progressive Dialing
- CRM Integration
- Predictive Dialing
- Call Transfer
- Call Monitoring
- Real Time Reporting
- Api Integration
- Preview Dialing
- View all Features
Business Plan
$ 7
User/Month
Medium
$ 10
User/Month
Start Up Plan
$ 14
User/Month
CallCenterHosting Auto Dialer Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
IVRGURU is a dynamic and innovative Cloud telephony service provider that offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. Read More About IVR GURU
IVR GURU Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Virtual Numbers
- CRM Integration
- Call Queuing
- Call Monitoring
- Call Barging
- Call Routing
- Call Analytics
- Call Forwarding
- View all Features
IVR GURU Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
CloudAgent-lite is a virtual business phone system that provides your business with all the productivity tools mandatory for any business to operate professionally and efficiently with IVRs and a cloud telephony system. Read More About Ozonetel CloudAgent-lite
Ozonetel CloudAgent-lite Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Recording
- CRM Integration
- Customizable Reports
- Skill Based Routing
- Real Time Analytics
- Multi Level Ivr
- Sms Integration
- Api Integration
- View all Features
Ozonetel CloudAgent-lite Features and Usability-Based User Satisfaction Score
Call Center software
Product Description
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows CX-rich solutions which are easy to access & agent-friendly, yet affordable. Read More About Ameyo Contact Center
Ameyo Contact Center Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Recording
- Omnichannel Support
- Call Back Service
- Social Media Integration
- Quality Monitoring
- Predictive Dialer
- Interactive Voice Response (ivr)
- Chat Bot
- View all Features
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Solutions by Genesys
Product Description
Through scalable and flexible contact center virtualization, Genesys creates a great customer experience. With Genesys, it creates a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Read More About Genesys
Genesys Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Management
- Workforce Management
- CRM Integration
- Chatbots And Ai
- Sms Messaging
- Outbound Campaign Management
- Co Browsing
- Voice Biometrics
- View all Features
Contenders | 2026
Product Description
An interactive voice response system (IVRS) hosted in the cloud is called Cloud Telephony. It is an automated bot that answers your phone call, asks you questions based on your inquiries, and you respond to it using your keypad (DTMF). Read More About Salesquared
Salesquared Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Number Masking
- Call Conferencing
- Call Tracking
- Call Recording
- Voicemail
- Ivr System
- CRM Integration
- Call Forwarding
- View all Features
Salesquared Features and Usability-Based User Satisfaction Score
Solutions by Aspect Software Inc.
Product Description
The Aspect workforce optimization platform delivers strategic workforce planning, workforce scheduling, quality and performance management, recording, surveying, coaching, eLearning, and analytics to help you improve productivity and reduce costs in your front- and back-office operations. ``` Read More About Aspect
Aspect Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Workforce Management
- Call Recording
- Text To Speech
- Predictive Dialer
- Customer Relationship Management (crm) Integration
- Quality Management
- Voice Biometrics
- Skill Based Routing
- View all Features
A business phone system for global enterprise comm
Product Description
Telecmi is a cloud communications platform-as-a-service company based in Chennai, India. Telecmi provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India. Read More About TeleCMI
TeleCMI Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Routing
- Virtual Numbers
- Call Barging
- Call Whispering
- Call Monitoring
- Call Forwarding
- Real Time Dashboard
- Voicemail
- View all Features
Starter - Basic plan for startups
$ 14
Per Month/4 User
Premium - Premium plan for growing business
$ 26
Per Month/8 Users
Enterprises Enterprises plan for big business
$ 48
Per Month/Unlimited Users
TeleCMI Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Formulated with the Sunshine platform, Zendesk Talk is powerful call center software that every business needs. You can create self-service portals for customers, set personalized IVR messages, and do live chats with a single click. Read More About Zendesk Talk
Zendesk Talk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ivr (interactive Voice Response)
- Call Recording
- Call Conferencing
- Real Time Dashboard
- Call Transcripts
- Call Routing
- Business Hours
- Call Forwarding
- View all Features
Lite
$ 0
Per Month
Team
$ 19
Per Month
Professional
$ 49
Per Month
Enterprise
$ 89
Per Month
Zendesk Talk Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Routee is a cloud communication platform that helps you build unique marketing funnels that actually convert, generate leads, and grow your business! All this through Messaging, Voice, Verification, and Phone Numbers. Read More About Routee
Routee Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Contact Management
- Two Factor Authentication
- Api Integration
- Number Validation
- Personalization
- A/b Testing
- Campaign Management
- Viber Messaging
- View all Features
Routee Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Smart Cloud Communication Software for Businesses
Product Description
The Real PBX is a leader in providing secure cloud communication solutions, i.e., business phone numbers (toll-free & local numbers) along with intelligent modern-day business phone system features - IVR, Call Forwarding, Call Barge, Call Recording, Analytics, etc. Read More About The Real PBX
The Real PBX Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Monitoring
- Call Queuing
- Sms Integration
- CRM Integration
- Custom Greetings
- Call Forwarding
- Virtual Phone Numbers
- Toll Free Numbers
- View all Features
US Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
UK Toll Free Number starts at $15/month
$ 15
1 Toll Free Number
Australia Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
The Real PBX Features and Usability-Based User Satisfaction Score
Solutions by MessageBird
Product Description
MessageBird is an impeccable business phone software that helps with voice calls, SMS texting, and WhatsApp communication at a reasonable price. It connects to over 220 global operators. Read More About MessageBird
MessageBird Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Call Forwarding
- Virtual Phone Numbers
- Call Monitoring
- Call Barging
- Number Porting
- Call Analytics
- Caller Id
- View all Features
Contenders | 2026
Product Description
RSoft CRM AI-powered CRM platform that automates lead capture, sales, support and marketing across WhatsApp, email, IVR and web. It offers real-time dashboards, automated workflows, mobile access and integrated lead management helping businesses streamline operation. Read More About RSoft
RSoft Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Data Import/export
- Role Based Access Control
- Document Management
- Customer Segmentation
- Contact Management
- Sales Automation
- Social Media Integration
- Task Management
- View all Features
Basic
$ 13
Per Month
Classic
$ 23
Per Month
Professional
$ 56
Per Month
RSoft Features and Usability-Based User Satisfaction Score
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FAQs
What is Cloud IVR Solution?
Cloud IVR solutions help businesses manage call and traffic, re-routing, and work on voice guides through cloud networks.
