Bitly Customer Support Channel (@BitlyCSChannel) / X

Bitly Customer Support Channel

301 posts

Bitly Customer Support Channel

@BitlyCSChannel

DMs ONLY. We're here to help! Customer support channel for @Bitly and @QRCGcom users. Check out our FAQs and Resources: bitly.is/heretohelp

Joined November 2022

Pinned
Bitly Customer Support Channel
@BitlyCSChannel
Jul 31, 2024
Welcome to the customer support channel for Bitly and @qrcgcom. We're here to help! Send DMs ONLY: Include details of your issue, account email and/or Support Ticket number and our Support Team will assist you.
6.2K
Bitly Customer Support Channel
@BitlyCSChannel
Apr 25, 2023
This issue has been identified as a service outage with our Hosting Provider. Mitigation work is underway.
2.4K
Bitly Customer Support Channel
@BitlyCSChannel
Oct 30, 2023
Replying to @tressalynne
Great to hear! Appreciate you!
15
Bitly Customer Support Channel
@BitlyCSChannel
Dec 20, 2023
Hi community - We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes. Future updates ---> status.bitly.com
1.8K
Bitly Customer Support Channel
@BitlyCSChannel
Oct 30, 2023
Replying to @tressalynne
Ok. Thanks for the information. We're looking into the issue right now. I will get back to you as soon as I can. - DW
16
Bitly Customer Support Channel
@BitlyCSChannel
Apr 25, 2023
Hi community. We’re seeing early indications of impacts to our website and API. We’re looking into this now and will share updates as we have them. Check and follow Bitly Status here ---> status.bitly.com
2.3K
Bitly Customer Support Channel
@BitlyCSChannel
Oct 30, 2023
Replying to @tressalynne
Hi there - To confirm, you're not currently operating with any firewalls or VPNs? What browser are you using? I have a note out to our team to investigate as well. Apologies- DW
18
Bitly Customer Support Channel
@BitlyCSChannel
Dec 20, 2023
Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!
Bitly Customer Support Channel
@BitlyCSChannel
Dec 20, 2023
Update: Things are looking up, but we still have work to do. Thanks so much for your patience!
1.7K
Bitly Customer Support Channel
@BitlyCSChannel
Dec 4, 2023
Hello Community - We’re experiencing an internal issue preventing Bitly.com and Dashboards from loading. Our talented engineers are working diligently to resolve ASAP. Apologies for the inconvenience. - The Bitly Team
Bitly Connections Platform | Short URLs, QR Codes, and More
From bitly.com
2.7K
Bitly Customer Support Channel
@BitlyCSChannel
Apr 4, 2025
Replying to @7503Rafael
Ninguno de tus mensajes ha llegado a nuestra bandeja de entrada de Mensajes Directos. Solo has publicado contenido público. No podemos compartir información de tu cuenta en público. Haz clic en el botón de sobre en nuestro perfil y envíanos un mensaje privado.
42
Bitly Customer Support Channel
@BitlyCSChannel
Mar 28, 2023
Welcome to the customer support channel for Bitly and @qrcgcom. We're here to help! Send us a DM with your issue, account email and/or Support Ticket number and we'll see what we can do for you.
3.2K
Bitly Customer Support Channel
@BitlyCSChannel
Aug 14, 2024
Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!
2.9K
Bitly Customer Support Channel
@BitlyCSChannel
Jun 18, 2023
Hey there Bitly users! We’re getting reports that a recent change to Adblocker is causing some loading issues with our site. Please add app.bitly.com and bitly.com to your safe/allowed lists and the issue should be resolved from there.
751
Bitly Customer Support Channel
@BitlyCSChannel
Apr 25, 2023
UPDATE: A fix has been implemented and we are monitoring the results.
Bitly Customer Support Channel
@BitlyCSChannel
Apr 25, 2023
This issue has been identified as a service outage with our Hosting Provider. Mitigation work is underway.
807