“We pointed Ghostwriter at our knowledge base and it essentially one-shotted the agent in 15 mins” - $2B+ ARR tech company at 👻writer hackathon.
Sierra
662 posts
Sierra
@SierraPlatform
We help companies build better, more human customer experiences with AI.
Joined February 2024
- "If on my tombstone it says we eliminated waiting on hold from everyone's life, I'd take it." No more waiting on hold. Ever. The average American spends 12 hours a year on hold. That's nearly a month of your life spent listening to bad jazz music. Good for jazz. Even better for
00:00 - Apartment hunting questions don’t just happen during business hours. Funnel Leasings's AI voice agent helps renters get answers in real time, can handle more nuanced requests, and take action directly in the CRM. Read more: sierra.ai/customers/funn…
00:00 - "With Ghostwriter I was able to build in 3 hours what would have taken 6 months" ~multi-billion dollar subscription business @ 👻 hackathon
- Every founder learns Hamilton Helmer's 7 Powers: scale, network effects, switching costs, branding, counter-positioning, cornered resources and process power. They share one hidden assumption — you can see far enough ahead to know which moat is worth digging. If you cannot
00:00 - AI is effective in the real world because it works within the rails created by humanity. Sierra already has healthcare agents from one company talking to agents from another over the telephone network in English. There's no need for fancy protocols to slow everyone down. And that
00:00 - Sierra reposted
Thank you to the 1000+ folks who joined Ben, David, and me to discuss AI and Sierra in NYC. Amazing venue and amazing discussion
- What if home search felt less like filtering and more like… talking? See how @Redfin partnered with Sierra to build conversational search that leads to 2x as many listing views. sierra.ai/customers/redf…
00:00 - Headed to New York for our first Ghostwriter Hackathon with some of the biggest, most regulated businesses in the US — 85% have annual revenue over $1BN and 55% over $10B. Excited to see what they build tomorrow. No pressure, Ghosty! And in the evening for something completely
- Almost every US citizen - and many others - uses a federal government service each year. AI creates a huge opportunity to help improve those experiences, while also lifting the administrative burden on government employees.
00:00 - If you’ve listened to @AcquiredFM, you know @gilbert and @djrosent rarely ask the obvious question. We’re excited for their conversation with @btaylor next week in NYC on The AI Paradox. We’ve released a handful of additional seats. Request your spot here:
- Ghostwriter turned every customer team into software builders. When everyone on your team can build and improve agents, the customer experience gets better, faster. Read more about how businesses are building with Ghostwriter:
- “If people ask us 10,000 times a month about a specific feature, we're able to prioritize that at scale, quickly. The best moments are when a pattern leads to a change that eliminates the need for support entirely.” Janelle Pacheco, Director of Product @VividSeats.
