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Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away!
Check out the thread below for examples👇
Stripe Support
19.4K posts
Stripe Support
@stripesupport
- Replying to @michaeljknowlesHi @michaeljknowles. By way of follow-up, we can confirm that the restrictions placed on your account were not taken unilaterally by Stripe, but were the result of a legally binding order that was issued to us. Our support team previously reached out to X regarding this matter.
- Replying to @wiggerHey Jason, we'd like to look into this for you! Mind sending us a DM?
- Replying to @michaeljknowlesHi Michael—we certainly understand the frustration around this and take these concerns seriously. We'd be like to help look into this further if you could reach out to us over DM with the email address on your account.
- Replying to @MaksimPacinHi there—the Merchant ID, specifically the Card Acceptor ID (CAID), is unique to each Stripe account and cannot be shared across multiple accounts. This is a network regulation that ensures each account has a distinct identifier for charge identification. Consequently, the same
- Replying to @levelsioThanks for the feedback on this! We've gone ahead and sent this over to our team to take a look at!
- Hi, all. 👋We’ve been receiving several questions about the new Ads Revenue Sharing program from @X (which uses Stripe for payouts) and wanted to share more details about it to help with any questions you might have!
- Replying to @iamtyfrankelHi there—we're sorry to hear that. The outcome of a dispute is determined entirely by the entity that issued the cardholder's card, which can be the card network or an issuing bank. Stripe does not have the authority to overturn a lost dispute or influence the outcome. Check out
- Replying to @levelsioHey there—the easiest way is to create a separate monthly 'Subscription' to a $0/month 'Price'. This secondary subscription can run on a monthly cycle, and allow the issuing of the credits to still trigger monthly for those with the annual subscription.
- Replying to @michaeljknowlesBy way of follow-up, we can confirm that the restrictions placed on your account were not taken unilaterally by Stripe, but were the result of a legally binding order that was issued to us. Our support team previously reached out to X regarding this matter. In order to maintain
- Hey there! In short, Visa and Mastercard provide the payment network, while Stripe provides the technology and tools to businesses to facilitate online payments. We appreciate your interest and we're happy to chat further if you'd like to learn more about Stripe 😊
- Replying to @PycXackuHi there—yes, even without a unique merchant ID, banks can determine the uniqueness of a seller using other identifiers. For instance, Amex uses Service Establishment ID (SEID) and Seller ID, which are unique for each merchant, while Visa and Mastercard use the Card Acceptor ID
- Sometimes customers change their minds after an invoice has been sent. Stripe lets you quickly revise invoices and notify your customers in a few simple steps.
