The enterprise-grade AI agent platform for customer support.
Ship agents in days on your existing stack — or ours. Developer-level control when you need to go further. No per-seat cost.
An AI agent company that built a helpdesk.
Not the other way around.
Most AI support tools fall apart when a ticket gets complicated. Botpress agents are built to handle the tough tickets.
No per-seat cost.
Ever.
Built for Heads of Support. Every seat you add costs $115/month on Zendesk, $85/month on Intercom, and $0 on Botpress.
Teams with 20–60 support reps typically save $16,500–$73,800 per year on seat costs alone.
Start resolving tickets in minutes
Connect your helpdesk
OAuth with Zendesk or Intercom. Nothing to migrate. Nothing to replace. Or start from scratch.
Configure your AI agents
Set up your knowledge base, workflows, integrations, channels, and escalation logic. Connects to webchat, WhatsApp, voice, and your existing stack.
Resolve tickets from day one
Your AI agent starts resolving tickets immediately. Track deflection rate, CSAT, and resolution time from your analytics dashboard.
Most AI support tools have a ceiling.
This isn't one of them.
FAQs
The easy stuff — pricing, policies, hours, eligibility questions. Resolved instantly and correctly, without involving your team.
Contextual answers
Questions that depend on who's asking and what's in their account, like order status or billing disputes, answered from live context.
Self-service workflows
Actions like password resets, payment updates, and plan changes. Handled end to end without routing anything to your team.
Troubleshooting
Reproduction steps gathered and context logged so your team gets everything they need to resolve it fast.
Proactive workflows
Automated outreach for usage limits, renewals, and product updates — triggered before customers have to reach out.
Enterprise-grade reliability, built over 10 years.
Enterprise-grade security
SOC II certified, GDPR compliant, and penetration tested by KPMG. Your data and your customers' data are protected to the highest industry standard.
Reliable infrastructure
Built on AWS with automatic scaling and zero maintenance required. Botpress handles peak traffic without interruption — your team never has to think about it.
AI that knows its limits
Botpress agents are built with escalation rules and fallback logic that determine exactly when AI acts and when it escalates. Full context passed to your team every time — no cold handoffs.
Every time your team resolves a ticket, your AI agents get smarter.
When your team resolves a ticket, your AI agent learns from it. Your team's judgment compounds into the AI's capability — so the more your team works, the less they have to.
Keep your helpdesk. Level up your AI.
Botpress works on top of your existing Zendesk or Intercom. If you'd rather consolidate onto one platform, use our AI-native helpdesk as a standalone customer support tool. Start with what you have, or start fresh. Either way, you're live in days.
No migration
Connect in minutes. Your existing helpdesk stays untouched.
No rip-and-replace
Works on top of what you already use. Switch to our AI-native helpdesk later, or never.
No engineering required
Your support ops team owns the setup. No dev resources needed to go live.
Trusted by businesses
across the world.
Every AI support tool has a ceiling. This isn’t one of them.
