Priced for the work it does, not the seats it fills.

You never get cut off. Packs of 100 conversations are automatically added to your account. You'll be notified at 80% and 90% of your quota, and on every pack purchase. Packs persist month-to-month until you remove them in billing settings. Unused conversations in a pack expire at month end — they don't roll over.

No. Because AI spend is bundled into conversations, pausing conversations means pausing the product entirely — whether a bot or a human is handling it. Instead, you'll get early warnings at 80% and 90% so you can right-size your plan before overages kick in.

LLM inference, embeddings, and web search are bundled into your conversation allotment — no separate token math. Each conversation you purchase includes a proportional AI quota for your workspace. If your workspace hits its AI limit before its conversation limit, a conversation pack will be triggered. Botpress Studio and ADK users see a full AI spend meter and can drill into usage by category (playbooks, translation, workflows, etc.) to find optimization opportunities. For Botpress Desk users, this is handled automatically and mostly invisible.

Conversations are predictable — you know your monthly cost before the month starts. Resolution pricing creates disputes over what "resolved" means and, perversely, raises your bill when your bot gets smarter. With conversation pricing, a better bot means lower headcount cost — not a higher invoice.

Three types: table rows (structured data in Botpress Tables), vector storage (knowledge base embeddings), and file storage (uploaded PDFs, images, etc.). Free is hard-capped with no add-ons. Plus and Team include generous limits that scale with tier, and both can expand storage for $40/mo — which adds 100K table rows, 1GB vector, and 10GB file storage.

Yes. Plans, prices, and conversation counts are identical whether you're using Botpress Desk, Studio, or both. The main difference is that Studio and ADK users see their AI spend meter and category breakdown, since developers can build high-AI-spend workflows. Botpress Desk users don't see this by default, since normal helpdesk usage rarely approaches the AI limit.

Plus is for solo operators or small groups — you get 3 seats, unlimited AI agents, WhatsApp, and whitelabel webchat. Team is for organized support operations that need to scale. It adds unlimited seats, Teams, RBAC, routing and assignment rules, team-level analytics, and Help Center authentication.

Botpress for Good is our commitment to furthering humanitarian causes by making Botpress more affordable for nonprofit organizations, educational institutions, and open-source projects. To learn more about the Botpress for Good program, please submit an application