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Hi everybody, We’ve just come across from Zendesk which was surplus to needs for us. We used proactive messages there, but they behave differently here. Any help would be appreciated. To explain:We would have a msg pop up after 10 secs or so offering a free mockup. This would be whatever entry page they used to come into our large site (using “.” in any url to achieve this in Front). During business hours if the customer responded, it would open a chat. If after business hours, it would offer a link to the free mockup page, or then capture info via a form.So the problems we have with Front Proactive Messages:Can’t set time of day The proactive message appears on EVERY page the visitor then visits no matter how many pages they visited or how they interacted with the widget. I don;t want just for 1st time visitors. We get repeats out of this all the time. The proactive message also doubles as a welcome message, so if a user clicks “start a new conversation”, they get my whole mockup offe

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from?  We do not have this name in our contacts, or anywhere in DialPad.  All our numbers are provisioned with our company name as the CID.I have been chasing this down for a couple weeks now and cannot figure it out.  Has anyone seen this before?  Is there a fix or setting I need to set in Front?This is the new integration, not the legacy integration.

No one on my team can find our 'Discussions' since the latest update. Where did it go???

Is there a limit to the amount of conditions an inbox rule can have?  We currently have a rule to auto archive based on the From address.  The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new users since we can't add the requested workspaces for them. Any guidance you can provide would be greatly appreciated.

Hi everyone, I am Alex and I am new to Front App. During my journey to sign up with Front, I can see that some features are only available with Enterprise plan whilst I am with Professional plan at the moment. I would like to know where or when to review the differences between and learn if current Professional plan is sufficient enough for the team or not. Thanks for any inputs. Regards,Alex

Hi I am working for a logistics company I want to know your best advices for a new front user.What are the best way to make automatization flows and how can AI improve my team efficiency? I will aprecciate your experience and advises.Thanks 

Is there any way to connect multiple Front instances?  We currently have 2 separate Front instances, and want to keep them separate.  However we have a few users that need access to both.  Is there anyway to grant a user access to 2 Front instances under the same user account?

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to strips the formatting. This is a huge problem for me with my job, as I am always pasting Excel tables into my emails. I guess somehow the default format is stuck in the composer? I can paste while keeping the formatting in any other application. Has anyone experienced this or has any idea how to fix it??

I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a delegate, like send emails as the person, but it doesn’t seem like I can set rules for the delegated inbox either. Does this sound correct? The best solution I’ve come up with so far is to write the rules myself and set them up while I am in my boss’s actual inbox. I just want to make sure there’s not some workaround I can do before I let my boss know. Thanks for the help!

Hi Front Community,We're exploring ways to improve collaboration between our Support and Sales teams when managing customer conversations.Currently, support agents often identify upsell opportunities, renewal questions, or product interest during routine support interactions. We're considering a workflow where: Support applies specific tags when an opportunity is identified. Rules automatically route or notify the appropriate sales representative. Internal comments are used to provide context before handoff. Shared inboxes maintain visibility for both teams. Our goal is to avoid information getting lost between departments while keeping the customer experience seamless.For teams that use Front across multiple departments, how have you structured your workflows? Have you found effective ways to manage ownership transitions, notifications, and reporting across teams without creating duplicate work?I'd love to learn from any examples or best practices you've implemented.After publis

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices have made the difference for teams when using Front.Looking forward to learning from this community.

I work at a logistic company, where we handle a lot of communication with customers and carriers every day.Since front is designed to make team communication easier, I wanted to ask:How do you use front to stay organized and avoid missing important messages during busy days at work?I’d love to hear your experiences or tips!Thanks! 

Electron upgraded to v40

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversations or navigating through the app, the UI becomes unresponsive for several minutes unless the page is refreshed Incorrect conversation rendering: selecting one conversation sometimes shows a completely different thread in the main view Wrong assignment display: conversations appear assigned to the wrong users in some casesThis has been happening across different users, devices, and both web and desktop versions. It started recently and wasn’t an issue before.We’ve already tried clearing cache/cookies and doing fresh reloads, but the issue persists and comes back intermittently.Has anyone experienced similar behavior? If so, were you able to identify the root cause or find any reliable workaround?Appreciate any insights.