Quarterly Reports
2026 Q2 Quarterly Review
In the second quarter of 2026, ITS strengthened core services and supported the University through ongoing change and growth. Teams completed major security and infrastructure initiatives, advanced enterprise systems and workflows, and partnered across campus to improve the student and employee experience. Highlights include completing a major Duo enforcement project ahead of schedule, strengthening campus wireless security, launching new tools and supporting the continued growth of the Hello Heels mobile app.
2026 Q1 Quarterly Review
In the first quarter of 2026, ITS supported campus priorities through collaboration, service improvements and broad outreach. In Q1, ITS teams supported and enabled the adoption of the new interlocking NC logo, launched a new student technology survey and advanced accessibility ahead of the April 2026 ADA milestone.
2025 Q4 Quarterly Review
As ITS wrapped up 2025, teams focused on campus outreach and rolled out an improved data protection workflow, presented at conferences, and sponsored two events: NoMouse November and the Cyber Bowl.
2025 Q3 Quarterly Review
In Q3, UNC ITS demonstrated its commitment to improving and enhancing the campus experience. Key achievements included modernizing infrastructure with major fiber projects and classroom upgrades; improving accessibility with a new tool for Canvas; and enhancing the student experience with the new student center in ConnectCarolina and partnering to launch the new Hello Heels app. Also this quarter, ITS celebrated the 25th anniversary of two major ITS services — the Onyen and the Carolina Computing Initiative laptop requirement
2025 Q2 Quarterly Review
The Q2 Quarterly Review reflects the campus impact of ITS initiatives. In Q2, teams in ITS released a new schedule builder tool for students, rolled out updated cybersecurity training, adopted a new accessibility tool for Canvas and completed the transition to the new PING soft client.
Also in Q2, ITS compiled results from the student technology survey conducted in Q1, revealing high satisfaction rates for ITS services.
2025 Q1 Quarterly Review
The 2025 Q1 Quarterly Review highlights several major campus initiatives. In Q1, ITS retired a longstanding login service, began the transition to new softphone software, launched a new campus-wide AI tool and partnered to debut a revamped student center in ConnectCarolina. Also in Q1, ITS teams held two campus outreach events, the first-ever PDFebruary and, in partnership with the Center for Faculty Excellence, the 10th Showcase on Teaching.
2024 Q4 Quarterly Review
The 2024 Q4 Quarterly Review highlights ITS outreach and user-facing enhancements. In Q4, ITS introduced new campus accessibility and IT research resources, encouraged thousands of Tar Heels to engage with cybersecurity in a fun way, reduced spam, revamped security training, engaged with the IT community and completed classroom improvements.
2024 Q3 Quarterly Review
In Q3, ITS undertook high-impact projects, including the launch of TeamDynamix, UNC’s new customer support tool and decommission of ServiceNow; site work on a $32M renovation project and multiple enhancements to campus IT security. Also in Q3, ITS and tech staff across campus responded to “the largest IT outage in history.”
2024 Q2 Quarterly Review
The 2024 Q2 Quarterly Review demonstrates ITS’ impact through major campus initiatives. This quarter, ITS partnered to launch a cloud-based Time Information Management (TIM) upgrade, moved Sakai to restricted access, readied to switch to a new customer support tool and initiated an AI productivity pilot.
Also in Q2, the Information Security Office completed several years-long projects including a major firewall migration and modernizing Duo 2-Step Verification.
2024 Q1 Quarterly Review
ITS’ 2024 Q1 Quarterly Review demonstrates ITS’ campus impact. This quarter, ITS From expanded access to an intuitionally scoped generative AI tool, updated high-use campus systems and services like ConnectCarolina and Duo 2-Step Verification, continued to transition instructors to a new learning management system and ensured UNC’s email deliverability.
2023 Q4 Quarterly Review
ITS’ 2023 Q4 review showcases ongoing work to support the IT customer experience at UNC. ITS enabled an institutionally-scoped AI tool for faculty and staff, selected a new customer support tool, consolidated Service Desk walk-in locations, created a bulk quiz-creation tool for Canvas, added an “express lane” for some data governance reviews and improved the student registration experience.
2023 Q3 Quarterly Review
ITS’ 2023 Q3 Quarterly Review reflects ITS’ ongoing efforts to optimize operations as part of the University’s Carolina Next strategic plan.
ITS continued work on an RFP for a new Customer Support Tool and on establishing a re-imagined version of the Secure Research Workspace. ITS also completed major work over the summer in preparation for the Fall semester, including infrastructure upgrades to wireless networks, moving instructors to Canvas, upgrading the Carolina Gaming Arena and opening an additional Service Desk walk-in location to the entire campus community.
