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Alibaba.com seller services and support

Grow your margins with a suite of tools built for B2B sales

From marketing to prospecting to shipping, take advantage of these tools and services to help you expand your sales online.

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Storefront and catalog

Bring your catalog online to attract more customers

A robust online product offering is fundamental to drive ecommerce sales. Set up one storefront within the Alibaba.com marketplace to reach global buyers, and optimize product listings for maximum exposure.
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Storefront

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Create a digital identity that helps you brand your business and showcase your capabilities - no design or coding required.Want to set up a storefront?
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Smart product posting

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Dynamic pricing

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API integration

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Communication

Connect freely to build lasting relationships

Interact with customers on your terms and own the relationships, customer contact information, and buyers’ background information to foster loyalty and repeat sales.
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Translation tools

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Communicate seamlessly with conversations translated into 18 languages, so you can sell to a global buyer base.
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Product inquiries

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Online trade shows

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AliSupplier app

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Ads and lead generation
Increase awareness and sales with marketing tools
Find the right buyers for your products and market directly to them with tools to increase exposure and conversions.
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Product showcases
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Display top products to get up to 43% more exposure, with smart recommendations for which to use.
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Keyword Advertising
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based on geography, click history, and more - and only pay per click.
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Request for Quotation (RFQ)
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Proactively find and connect with buyers requesting products similar to yours.
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Sitewide promotions

Participate in Alibaba.com-sponsored campaigns to enjoy increased traffic periods and interest.
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Analytics and support
Continuously improve your store and sales
Get optimization suggestions from site-based algorithms, and playbooks from industry experts and the professionals at Alibaba.com.
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Dashboards

Visualize your store’s metrics and historical data, and get intelligent suggestions based on platform information.
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Industry analytics
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Understand the state of your category and which products perform best through demand analysis, trend analysis price comparisons, and more.
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One-on-one support
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Get help when you need it through virtual support, and account management services online and on the phone.
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Resources
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Participate in courses and workshops in the free Seller Academy, and read articles and attend events with experts to stay on top of your industry.

Protection

Accept customer payments through Alibaba.com and protect your shipments and customers through Alibaba.com’s Trade Assurance.

Payments

Facilitate secure payments through financing services, wire transfer, credit card, or ACH, and transfer funds into your personal account to get paid - with either low or no commissions taken depending on your country.

Logistics

Leverage flexible shipping templates that enable you to use Alibaba.com Shipping or your own logistics provider for quotes and fulfillment.