SoFi Support (@SoFiSupport) / X

SoFi Support

17.9K posts

SoFi Support

@SoFiSupport

We’re the official @SoFi support team. Reach us via secure chat at sofi.app.link/e/echat. Please don’t share acct or SSN numbers. NMLS #1121636

San Francisco, CA

Joined August 2011

Pinned
SoFi Support
@SoFiSupport
Dec 24, 2024
👇
SoFi
@SoFi
Dec 24, 2024
❄️ Stay Scam-Savvy This Holiday Season! ❄️ 🚨 SoFi will never ask for your password, one-time code, or Social Security number. 🚨 We’ll never tell you to use a specific password. 📞 If you receive a suspicious call or text requesting this info: Hang up. 📲 Learn how to protect
48K
SoFi Support
@SoFiSupport
Mar 12, 2025
Replying to @DataDInvesting
Hey there, thanks for sharing this feedback! We love this idea and have shared it with our team. If you have any other requests or suggestions, feel free to reach out!
3K
SoFi Support
@SoFiSupport
Feb 24, 2023
An email update about SoFi Debit cards was sent to some people who don’t have a debit card. We apologize for the confusion and can confirm this was sent in error. This was not a phishing attempt, and SoFi’s systems are secure.
58K
SoFi Support
@SoFiSupport
Jul 12, 2025
Replying to @TRADESTERJJ
Hi there! Thanks so much for sharing this idea💡—we love it! We've sent it over to our feedback team for review. Your input helps make SOFi even better! If you have more ideas or questions, feel free to connect with us anytime:
SoFi: Chat with us
From sofi.app.link
2.3K
SoFi Support
@SoFiSupport
Apr 6, 2025
Replying to @DataDInvesting
Hi there! At SoFi, we periodically review accounts for credit line increases. Maintaining positive payment behavior, keeping your account in good standing, and managing your overall credit responsibly can improve your chances of being eligible for a line increase. However, we’re
5.9K
SoFi Support
@SoFiSupport
Sep 28, 2021
Replying to @binion225
We're excited to be well underway in the process of becoming a nationally chartered bank. Banking with SoFi will be a mobile, fully-featured banking experience, powered by the SoFi app and featuring checking and savings accounts. Stay tuned.
SoFi Support
@SoFiSupport
Dec 6, 2022
We want to keep your personal information safe (and off Twitter), you can reach out to us here: 💻 Sofi.com/contact-us/ 💬 Live chat with our team: us.sofi.com/chat 📞 Speak with customer service: 855-456-7634 🔎 Find answers on the help center: us.sofi.com/HC
SoFi Support
@SoFiSupport
Dec 27, 2022
SoFi customer service will be closed on January 1 and January 2 in observance of the New Year holiday. We will resume normal hours of operation on January 3. Have a happy and safe New Year! 🪩
35K
SoFi Support
@SoFiSupport
Dec 6, 2022
An email was sent today by the SoFi team in error to many of our members. Don’t worry it is not a phishing attack and an IRA has not been wrongly created in your name. We’re sorry for the inconvenience and appreciate your patience!
SoFi Support
@SoFiSupport
Nov 16, 2022
For up to date information on any current issues, please head over to @SoFi 👇
SoFi
@SoFi
Nov 16, 2022
We’re aware members are having trouble accessing SoFi.com and our mobile app. We are working to restore full access as quickly as possible and will keep you updated. Thank you for your patience.
SoFi Support
@SoFiSupport
Apr 18, 2022
Replying to @_pipetec
We are happy to share it's something we are working on!
SoFi Support
@SoFiSupport
Jan 7, 2021
Replying to @ETFGodfather
@ETFGodfather - Hey there, thank you for reaching out. We are sorry to hear of your poor experience with SoFi and would like you to dm us your full name, email address, and date of birth so we may look into this immediately. A complaint will be filed on your behalf as well.
SoFi Support
@SoFiSupport
Jul 8, 2023
Replying to @darkieinvestor
Hey there, thanks for sharing your thoughts! This is a popular request and while we don't have a timeline for when exactly it’ll be available, we’re constantly working to improve the member experience. So stay tuned for updates in the coming weeks. 🤞
4.7K
SoFi Support
@SoFiSupport
Mar 30, 2021
Replying to @Tomkins112
At this time SoFi Invest accounts are available to US Citizens and permanent residents. As we continue to grow here at SoFi, we hope to offer our products internationally in the future. Please stay tuned!