Our team is working to address the outage that is currently impacting customers across all platforms. We will let you know as soon as we have an update to share. We appreciate your patience as we work to resolve this issue.
discovery+ help
750 posts
discovery+ help
@dplushelp
Here to help with:
• Billing
• Tech support
• Account issues
Support available in the US 8am - 8pm EST
24/7 support: help.discoveryplus.com
Joined February 2021
- We're aware that some customers can't access discovery+ right now. Thanks for your patience as we work to resolve this as quickly as possible. Please check help.discoveryplus.com for updates.
- Our team is working to address the outage currently impacting select customers. We will let you know as soon as we have updates to share. Thanks for your patience!
- Show content is now loading, and the problem has been resolved. We appreciate your patience while we looked into the issue. If you're still having problems loading or streaming episodes, try closing and relaunching the app. Please contact us if you have any further issues.
- We're aware of the error some users may be experiencing. Our internal teams have made progress fixing the issue and all should be back to normal shortly. Thank you for your patience!
- Some customers temporarily lost access to discovery+. This issue should be resolved now. Please contact us at help.discoveryplus.com if you are still unable to access discovery+.
- We are aware of the issue with show content not loading that is currently affecting all platforms and are working to resolve it. We apologize for any inconvenience this is causing, and we will provide an update as soon as one is available.
- Replying to @PineyPrincess81 and @discoveryplusUKHi Laura, Sometimes shows/episodes may not be readily available on the discovery+ US app just yet due to our content licensing agreements. However, we're happy to share your interest with our development team in seeing Richard Hammond's Workshop added in the future!
- Some customers temporarily lost access to discovery+. This issue should be resolved now. Please contact us at help.discoveryplus.com if you are still unable to access discovery+.
- All users should now be able to access the app without an error message. If you continue to experience issues, please reach out to us at help.discoveryplus.com. We apologize for the inconvenience.Our team is working to address the outage currently impacting select customers. We will let you know as soon as we have updates to share. Thanks for your patience!
- Last night, we had an outage affecting all platforms but has since been resolved and you can resume streaming discovery+. We apologize for any inconvenience this caused. If you continue to have trouble or have additional questions, please contact us at help.discoveryplus.com.
- Replying to @GamingTaktikalHi there, thanks for getting in touch with us. Please send us a DM or an email at [email protected] so we may assist you with your search for Cutthroat Kitchen!
- Replying to @queer_nightmareWhile discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to-watch.
- Replying to @karmen_durbinThanks for this feedback Karmen! We will be happy to pass along your request of adding support for PlayStation. Did you know you can sign-up for discovery+ directly through the Amazon Prime Video app? Email us at help.discoveryplus.com and we will help you get you set up.
