Your calls, handled with care

5.0

Trusted by 102 reviews

Telephone Answering Service

We are a UK-based call answering service where real people handle every call, providing a personal touch and ensuring your callers always receive the attentive, professional service that reflects your business perfectly. With over 12 years’ experience and ISO 9001 and Cyber Essentials certification, we continue to deliver consistent, secure, and high-quality service you can trust.

Start your free trial today

Get in touch

Our Telephone Answering Services

Included as standard

We believe we are the best value call handling service out there. No hidden extras. We include everything we know you'll need.

Learn more

We answer in your company name and handle transfers or send detailed messages by email or text.
Update your PA in real time using our app and online portal.
Free set up and onboarding. Our goal is to make joining us easy and seamless.
Outsourced with confidence. All our calls are recorded, allowing you to judge our service firsthand, every time.

Transparent pricing

Pricing designed to be clear. As a Face For Business client, expect full clarity with your invoices.

See our pricing

Our optimised pricing automatically ensures you are on the best package within your plan group every month.
Extended opening hours with evening and weekend call answering included with no additional charge.
Priced to the second – and we mean to the second – not rounded up like some other providers do.
100% 5-star Google reviews – for a reason!

Why choose us

There's a reason why we have a reputation as one of the best telephone answering service providers in the UK.

Try us for free

We go the extra mile for your business.
Over 94% of triallists continue with us as clients, delighted with the high-quality service we provide.
A third of our customers have moved to us from another provider. We are the preferred choice.
Our PAs have been trained to handle your calls professionally, as well as being incredibly friendly people to interact with.

Jeanette, a call handling PA at Face For Business

A member of Face For Business' call answering team laughing

Karen, a call handling PA at Face For Business

Unsure where to begin?

Use our question tool to find the service plan that best fits your business needs.

Help me choose

Why choose Face For Business?

Our telephone answering service ensures you don't miss inbound calls or new business opportunities. Your callers will always be greeted by a friendly voice. Start improving your customers’ experience.

UK-based real PAs

We employ all of our live phone answering service PAs in the UK and train them in-house to answer your calls as if they were in your own office, so you know you’re getting the best service.

No setup or training fees

Why should you pay to get started with a telephone answering service? We don’t think you should, which is why we don’t charge setup fees.

No charge for sales & nuisance calls

We don’t charge for unwanted sales calls and we will help remove you from nuisance lists.

Optimised group pricing

Avoid unnecessary charges for going over your monthly call allowance. We proactively put you on the best business call answering service tariff based on your usage, so you pay the best price.

No out-of-hours premium

One flat rate, no out of hours premium charges. You pay the same no matter when we answer.

Transparent pricing

Get more call answering every month by only paying for the exact time you use. At Face For Business, we charge by the second instead of rounding up to the nearest minute.

Benefits of using our Telephone Answering Service

Save time and money

Unlike hiring a full-time or part-time member of staff, you’ll only pay for the service you use when choosing our call answering service. Some providers will charge based on call volume, others by time spent on the phone. We price by the second, helping you free up more money to invest elsewhere in the business.

Filter unwanted sales calls

Third-party sales calls are simply part of running a business - often an annoying one. Our call handling service acts as a barrier between you and the calls you don't want to deal with, filtering unwanted calls and removing your number from undesirable sales lists.

Extend your opening hours

Not every caller will contact your during the normal 9–5. It’s not practical for you to be available 24/7 - unless you’re planning on burning out. Our live phone answering service can extend your opening hours so your business can answer calls for a longer period, including weekends. That way, you’re not missing potential new business or having to commit to a longer work day.

“We are real people who care about our job.”

Abbi Henderson

Benefits of using our Telephone Answering Service

Deal with calls more efficiently

Businesses rarely deal with one call at a time, especially during peak periods. Our telephone answering service provides you with a dedicated team of virtual PAs who can handle higher call volumes than a single member of staff, while delivering an exceptional level of personal service to your customers.

Professionalise your 'front of house'

Bringing in a dedicated call answering service instantly your business, ensuring every caller is greeted with consistency, warmth and efficiency. It’s a simple way to enhance your reputation and create a smoother, more refined customer journey.

Increase productivity

While you might want to answer every call, this can take you away from more important tasks or prevent you from giving your full attention to customers, clients or patients. With a call answering service, you’ll have more time to focus and be more productive.

A call handling service PA viewing two screens while taking a call

“I feel fortunate to be part of such an amazing team working in a wonderful environment.”

Karen Griffin

Our packages

Telephone Answering

Missed calls can be missed opportunities. We answer your calls to make sure you seize & capture every lead that comes your way.

Let's get started

From £49 a month

Accurate message taking by real people, capturing key information tailored to your business
No setup or onboarding fees
Reliable support during your core business hours, when you need it most

Outsourced Switchboard

Fully outsource your reception to PAs who'll take messages & transfer calls, meaning a new opportunity, or a client call isn't missed.

Which package do I need?

From £115 a month

Your own dedicated in-house lead PA will handle your calls, being supported by a wider team
Convenient access to messages and call recordings through an online portal and mobile app.
Optional appointment booking and payment processing

Live Chat

Turn your website into a lead generation machine with immediate answers to customer enquiries

Transform your live chat

From £99 a month

Fully managed live chat services from professionally trained PAs, not bots
Create a professional first impression to your customers
Answering customer queries directly and efficiently

Frequently asked questions

Our service & benefits

What is a telephone answering service?

A telephone answering service is a professional service that will answer calls for your business when you’re too busy to answer for yourself. When a customer or client calls you, their call will be picked up by a phone answering PA who will deal with their query, take a message or transfer them to the right person. Using a call answering service means you can spend more time focusing on what you do best.

What are the benefits of using a telephone answering service?

There are so many benefits to using a business call answering service. These include:

For every call you and your team aren’t able to take right now, could be impacting your business’ bottom line
Entrusting your calls to with us will improve the customer service your company delivers, and subsequently your reputation
Extend your business opening hours, without needing to be on call yourself, or have the cost of extending your team’s working hours
Increase your business’ productivity, with more time to focus on getting tasks done

Who can benefit from a call answering service?

Every business could benefit from using a telephone answering service, particularly in busy periods or outside of your usual hours. Types of businesses that can benefit from a live call answering service include:
- Medical practices
- Estate agents
- Taxi firms
- Driving instructors
- Opticians
- Dentists
- Accountants
- IT & software companies
- Construction firms
- Recruitment agencies
- Solicitors
- Retail & customer service

Why choose outsourced customer service vs hiring in-house?

With most telephone answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly less costly than the £30,000 a year you could end up spending on a full-time receptionist. Plus, the time we spend learning about your business and onboarding you is completely free of charge.

What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.

Our process

What calls can your answering service deal with?

Whether you need an answering service that can handle every call you get, seasonal support for peak periods, or you just need some help answering overflow calls, our services are designed to be flexible to suit the needs of your business. Our expert team of virtual PAs can answer as many calls as you need us to at a given time. We’re more than happy to work around your capacity and take on more or less, as and when you need.

What happens to my messages after you take them?

All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.

Messages are stored in your client portal so you can refer back to them later, or find them if you accidentally delete a message we’ve forwarded to you. You’ll also get access to every call recording that is dealt with by your virtual PAs, so you can review how each call is being handled and request changes if you’re not satisfied with anything regarding your call answering service.

What happens if more than one customer calls at once and my PA is on the phone?

When you sign up to our telephone answering service, you’ll be assigned a team of professional PAs – this is typically made up of three PAs and your account lead.

If one of your PAs is busy on a call when another comes in, the other members of your answering service team will be able to step in. We’ve got you covered!

What happens if I only want some calls to be answered?

Our answering service call handlers will answer every call that’s presented to them. If there are specific calls you don’t want us to answer, we can set up an IVR menu so callers are routed appropriately. We’ll go through your preferences during onboarding, and any calls not directed to us can go to your voicemail or a recorded message, or call a different number instead.

Our pricing & charges

Will I be charged for wrong numbers or sales calls?

If we think we’ve taken a sales call we can politely decline it for you so you don’t have to deal with it. We can also help you get removed from sales or nuisance calls lists for the future. This makes sure you only pay for the calls that matter.

How much does your phone answering service cost?

Our answering packages start at £49 a month, rising depending on the minutes used in that month.

Our plans for message taking, call transfers and outsourced switchboard can be tailored to your needs. All bills are optimised every month, so if you have a quieter month or your business is seasonal, we’ll work with you to ensure you’re only paying the appropriate tariff each month.

Ask a member of our team for more information about how much an answering service costs to get an accurate quote.

Can I change my answering service package at any time?

Yes! We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.

We always optimise your account depending on your usage. If you use our answering service less in one month, we place you on the package required; likewise, if you use more we move you up a package.

This means that you’re always getting the best value for money without having to lift a finger.

How long will my call answering service contract last?

Our call answering contracts start on a 30 day rolling period once your initial free trial period and minimum commitment of 90 days is over.

Our partnership

How will your answering service PAs work with my team?

You can set out how you’d prefer us to answer calls and notification preferences for each team member via text, email or through our dedicated client portal and/or app.

If we’re handling appointment booking, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings, and can automatically book appointments around the times they’re available.

How do I know you’re dealing with my calls properly?

Simple – unlike other telephone answering services, we give you access to the recordings of every call we answer. That way, you can review exactly how your virtual assistants are dealing with your business’ incoming calls and request changes if you’re not happy with anything. All our calls are forwarded directly to you to access whenever you want.

Do you provide me with full call recordings as part of your answering service?

We certainly do! As well as providing you with your messages, our answering service also provides you with the complete call recordings of every call answered. This way, you can listen back and hear exactly how your virtual PAs are handling calls and request any changes.

At Face For Business, we provide all your call recordings through your dedicated client portal, which you can access 24/7.

What training do your call handlers get?

All of our virtual PAs go through a rigorous 13-week training programme, which includes basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller. This is followed by ongoing training as they continue working with us.

How flexible or scalable is Face for Business’ telephone answering service?

We understand that the level of calls you receive won’t be the same all year round, so your requirements for an answering service will likely change throughout the year. All of our call answering services are flexible month-on-month to suit the individual needs of your business.

Why choose outsourced customer service vs hiring in-house?

With most answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly less costly than the £30,000 a year you could end up spending on a full-time receptionist.

What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.

More than a decade of reliable call answering

Alleviate your workload by entrusting our telephone answering team to handle your important calls reliably, professionally and with care, all while you focus on your business operations and growth.

264

years of industry experience amongst our company’s employees

3.6 million +

calls handled by our PA’s

97.6%

of all our calls are answered within 3 rings

Solicitors and Law Firms

Trained legal PAs handle conveyancing, family, LPA and probate enquiries with the confidentiality your firm and the SRA expect. Every call is taken with the discretion clients in difficult moments deserve.

Answering service for solicitors

Trained in client confidentiality and SRA expectations
Detailed messages taken, not just a name and number
Calls handled with full discretion

Property

Property buyers don't wait. We capture viewing requests, vendor enquiries and tenant maintenance, so your branch never loses a lead to voicemail.

Estate agent answering service

Viewing requests captured
Vendor, buyer and tenant calls handled
Maintenance calls escalated correctly

Construction

On site you can't always pick up, and quotes won't wait. We take detailed job briefs, book site visits and filter out time-wasters, so you finish the day with a full diary, not a stack of voicemails.

Answering service for trades

Detailed job briefs taken on every call
Site visits booked into your diary
Cold calls and time-wasters filtered out

“Everyone treats their work with an incredibly high standard and goes above and beyond for our clients”

Lisa Brown

How does your telephone answering service work and how do I receive updates on the calls you take?

You divert your calls to a number we provide, and our friendly in-house PAs answer on your behalf, following your instructions and capturing any customer information you specify. Messages are sent by email or text, or accessed instantly through our app, giving you updates however you prefer.

How does your pricing structure work?

Starting at £49 per month, our packages range from message-only to full call handling with booking and switchboard services. Clear optimised group billing, no hidden fees, and monthly usage reviews keep your plan cost-effective.

How long does it take to set my account up?

Setup can take as little as 24–48 hours, depending on your business and call handling instructions. We train our team, activate your divert number, and test everything to ensure your service is ready without missing the details that make the Face For Business difference.

What our customerssay

5.0

Trusted by 102 reviews

Face For Business support and suit our ever changing needs alongside providing help!

Every step of the process was fully explained, with regular updates.

I recommend them to everyone and I’m always full of praise for the service.

A very slick operation, would highly recommend!

Nothing is too much trouble and they're always on hand to answer any queries.

We often get compliments from customers on how well we take calls and it's all down to you guys!

My business is instantly reaping the rewards from your efforts!

It is great knowing there is always someone friendly to speak to our clients.

Featured Case Studies

10 July 2026 Access4Lofts

When Access4Lofts first approached Face for Business back in 2021, they already knew they needed support and had been using another telephone answering provider for their call handling. They saw a 25% in ROI when they moved over to FFB!

13 June 2024 Lancasters Estate Agents

Lancasters Estate Agents was struggling to handle weekend call capacity while giving staff enough time to get out of the office on viewings and valuations. Find out how Face For Business helped.

7 June 2024 Actuation Valve

See how we've helped support this leading manufacturer reduce missed calls and provide a better level of customer service with our reliable telephone answering service.

20 May 2024 Formby GP

See how we helped this private GP practice deliver exceptional patient call management while maintaining a calm workplace atmosphere.

Ask us a question or get a free quote

If you have a question about any of our answering services or want to get a quote, you can give us a call on 0333 323 1007 or just complete the form below and we’ll be in touch.

Our service promise

Ourwhy

Everything we do is geared towards delighting our customers by offering a call handling service that delights theirs.

Ourmission

When it comes to our customer service, we've made it a mission to over deliver on everything we promise, so you have the best possible experience.

Ourvision

We work hard to win the trust of our customers. We want to become the UK's most trusted call handling service.

Ready to transform your business? Let’s discuss!

Get your quote now