About Us

The Experience Experts

5.0

Trusted by 102 reviews

We’re here to give your business the personal touch through amazing service. Our robust, innovative solutions and tailored assistance helps create meaningful and stand out experiences that customers remember and return for.

Our people are the difference

No amount of technology is a replacement for the human touch. Most people, if given the choice, would always prefer to speak to a real person over the phone or on live chat – but when you’ve got a business to run, it’s not always easy to make that a reality. So we do it for you.

We provide professional answering and live chat services for businesses in the UK, delivered with warmth, empathy and care, because a smile at the end of the phone is invaluable.

264

years of industry experience amongst our company’s employees

3.6 million +

+ calls handled

97.6 %

Of calls answered in 3 rings

Where it all started !

We started out back in 2012, when we recognised the growing need for telephone answering services.
We realised that people really wanted not just a good receptionist, but a great one – someone could deal with clients and callers with the passion and care of a full time member of staff (without the cost of a full time member of staff). So we set about creating a business that does just that. After extensive research and a very selective recruitment process, we sourced the best people to take on the role of PA for the businesses we work with, and in 2013 we were ready to start taking calls for business across the country – and we haven’t looked back since!

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Our amazingPAs

We only use the best – always have, always will. All of our PAs come with years of experience and in-depth knowledge, trained specifically in the different industries they work in so they’re ready to fit in seamlessly with your business right away. And they excel at customer service, always armed with warmth and a smile, willing to go above and beyond for both your business and your clients.

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Ready to transform your business

Let’s discuss your needs and help solve your problems.

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Karen, a call handling PA at Face For Business

More than just a job !

I joined Face For Business 2017. I feel fortunate to be part of such an amazing team working in a wonderful environment.
The time flies by so quickly answering calls to many varied clients. The company as a whole has grown vastly in my time here.
Living locally I enjoy being able to go home for lunch, especially on lovely sunny days.

The management organised social events are always fun and a great way to catch up with colleagues without call interruptions!

Karen

Position: PA

Lisa. Face For Business telephone answering service PA

More than just a job !

From the day I joined Face For Business I was welcomed with open arms and made to feel like part of the team.
Everybody treats their work with an incredibly high standard and goes above and beyond for both clients and colleagues alike.

The location of the office is in a beautiful rural village with accessible transport links and free parking. It is lovely to be able to walk along the canal during lunch breaks or to be able to pop in to one of the local shops, cafés or restaurants.

Lisa

Position: PA

Jeanette, a call handling PA at Face For Business

More than just a job !

I have been working for Face For Business for nearly 6 years now, I joined during the 1^st lockdown in strange times. It was lovely to join such a friendly office where everyone is so friendly and helps each other. I have lived in Burscough all my life and was so pleased when I was able to join a company where I can walk to work each day.

Jeanette

Position: PA

Andrea, a call handling PA at Face For Business

More than just a job !

I can honestly say that since working at FFB I have enjoyed coming to work everyday and this is down to the wonderful people that I work with and the nature of the job, every day is different due to variety of businesses that we handle calls for. The job offers the flexibility that I need to fit in with my personal life too.

The management team here are quite unique and prioritise their staff, taking time to listen to all the team and welcome feedback and suggestions and are more than happy to implement new ideas that will benefit the business and the staff’s wellbeing.

Andrea

Position: PA

Esther, a phone answering service PA at Face For Business

More than just a job !

I joined Face for Business over 4 years ago and one thing I love about this company, is that you are more than just an employee, you really become part of the FFB family!
Work is no longer something I dread in the morning, but something I fully enjoy!
Face for Business goes above and beyond for all our clients and we really do work hard on making smiles bigger!

Esther

Position: PA

What makes usdifferent

The personal touch

In times of worry or frustration, we’ll be there to support you.

Truly brilliant customer service

We genuinely do this so we can delight our customers. We always go the extra mile with our customer service, so that you can too.

Innovative technology

All of our software is built in-house, with features that are designed to help you get the most out of your answering service. From built-in scripts, call listening facilities as well as feedback options for you to to help improve our calls.

What our customerssay about us

5.0

Trusted by 102 reviews

Face For Business support and suit our ever changing needs alongside providing help!

Every step of the process was fully explained, with regular updates.

I recommend them to everyone and I’m always full of praise for the service.

A very slick operation, would highly recommend!

Nothing is too much trouble and they're always on hand to answer any queries.