Telephone Answering For IT and Software Companies

Our IT answering service is priced to suit your company’s individual needs. Each month, we’ll help you make sure you’re on the right tariff for your specific needs to ensure you avoid any excess charges.

Our most popular answering service for IT companies and software providers costs around £200 a month, but there are also lower-cost options if you require a different level of support. Try our IT answering service free for 7 days to get a clearer idea of how much support you’ll need. Find out more about our packages and pricing.

There’s no hidden set-up change for using our telephone answering service for IT companies. Our pricing is fully transparent – what you see is what you get.

At Face for Business, we offer a range of different software and IT answering service packages, depending on your company’s exact needs. Hire us to answer just some of your calls, or all of your calls; choose a ‘messages only’ package, or outsource your switchboard and our PAs will transfer calls for you. There’s also the option for us to manage diary bookings for you. Contact us for more information about our different available packages.

Our IT answering service call handlers are based in the UK, so they’re in the same time zone as you, and can answer calls during your opening hours, as well as after hours in the evenings and at weekends.

There’s no need to sign up to a long-term contract when you choose our IT call answering service. If you ever want to amend your monthly plan or cancel, just let us know ahead of your next billing date, and we’ll sort it for you.

Our software and IT answering service call handlers will spend time getting to know your business as part of the service we provide. They all have experience of working in your industry, so you can be sure they’ll handle calls professionally and in line with your expected standards.

You can begin using our IT telephone answering service straight away by signing up for a 7-day free trial. Use this period to see whether the service is right for your IT company. We’re ready to support you whenever you need us, whether it’s for emergency cover or on a full-time basis.

You can effectively extend the opening hours of your IT company without your staff needing to physically be there with our after hours IT answering service. Our call handlers will help you continue to provide first-class customer service at evenings and weekends between the hours of:

• 8am-8pm Monday to Friday
• 9am-5:30pm Saturday
• 10am-4pm Sunday

Outside of these hours, we can set up a personalised voicemail facility to capture all of your messages, and we’ll email the recorded message to you in a WAV file, so you can listen back at your convenience. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you’re reopening.

Yes – every call that we answer as part of our software, tech and IT answering service is recorded. You’ll get instant access to these recordings and you can play them back 24/7 to make sure all calls are being answered as you’d expect.